Registered: 01/13/10
Posts: 6
Loc: CALIFORNIA, USA
I am having trouble importing from LX on certain invoices. It comes up with Deductible Amount:0 GL CODE is blank or invalid. Looked everywhere to find out where this Deductable area is cannot find it. Please advise
Registered: 01/13/10
Posts: 6
Loc: CALIFORNIA, USA
We do not do any insurance work so there is no accout for insurance deductible. There is no G/L listing at all for insurance deductable. I keep looking on actual invoice for something that was posted wrong but I cannot figure it out. I've been using this system for over 10 years and this is the first time I am getting this import error. 3 different invoices now.
#20461 - 01/13/1011:04 AMRe: Importing from GlaspacLX to A/R
[Re: ARROWGLASS]
Softrak Support
Adagio Action Team
Registered: 03/09/99
Posts: 11520
Loc: Vancouver, BC Canada
Did you install any Adagio upgrades recently? When does the error occur - within a function performed in GlaspacLX or when importing the file into Adagio?
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Regards, Softrak Tech Support
Registered: 01/13/10
Posts: 6
Loc: CALIFORNIA, USA
Well I believe we are limited on upgrades we use because GlaspacLX can only integrate with a certain level of Adagio. We had a new server set up recently but no info as far as accounts etc. were changed. The invoice closes out fine in LX. It is when I go to import that it says the deductible amount No Gl code. Where do you enter the deductible amount. I looked at every line in the invoice with nothing out of the ordinary.
OK. That means that one of the items that you sold on those invoices does not have a g/l account set up. Youre going to have to try and figure out which one. (It could be a miscellaneous charge too I guess.)