Is there any way to bring information from A/R regarding deposits paid on customer accounts that would apply to the order that is now being processed as an invoice. If the customer pays the balance outstanding and that payment is applied to the invoice being processed, the amount of the deposit shows on the invoice as a balance outstanding.

We make comments on the invoice that we have received a deposit of a particular amount, however, customers just seem to look at the bottom line which shows the amount of the deposit still outstanding.

If an invoice is paid in AR, this will not send anything to OE. To keep a record of a deposit on an order in OE, the payment needs to be entered directly onto the OE order.

In Order Entry, when an order with a payment is turned into an invoice, the payment is processed and sent with the invoice to AR.

Matching payments to invoices is a job better done in AR than in OE.