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#19949 - 12/09/09 08:08 AM SYSTEM FROZEN
Sandra_Hunter Offline
Casual

Registered: 09/03/09
Posts: 10
Loc: New Brunswick, Canada
I went into Edit Source Journal to add BR codes to my source journal. Now I can't get out of that window screen. I keep getting an error message. "Error adding record to source journal, record already exists". I have hit cancel,ok and help. None of them will allow me to exit the program. I have taken out the BR codes so that my source journal looks the same as it did when I started. But I cannot get out of this screen. I am working off a server. How do I get out of this screen??????????????

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#19952 - 12/09/09 09:06 AM Re: SYSTEM FROZEN [Re: Sandra_Hunter]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10504
Loc: Canada
What version and release date (see Help | About)?

I'd lean on the OK or Cancel button and let the message display several times before restoring to the task manager and terminating the program.

The immediately perform a data integrity check and make sure there are no errors detected. Then print the source journal you were trying to edit and make sure it is still printing properly. Then try the process again.

If the problem remains, then zip the data and send it to me.
_________________________
Andrew Bates

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#19959 - 12/10/09 04:31 AM Re: SYSTEM FROZEN [Re: Retired_Guy]
BAMPH Offline
Paradise is perspective

Registered: 07/15/01
Posts: 875
Loc: Christ Church, BARBADOS
You had probably already tried this as well but I notice no specific mention was made of clicking the red "X" in the top right corner of the window. Most often the red X is the same as using a [Cancel] button but on occasion in Adagio I have found that when [Cancel] keeps returning an error message, the red X sometimes helps.

Hope you're OK by now.

Pete
_________________________
Peter Banfield
BAMPH Consulting Services
Barbados

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