Hi everyone,

Recently we upgraded from to OE 8.1C (at the same time as Receivables 9.0A) and now we are having trouble using the discount fields on the Edit Order > Totals Tab.

We will enter a discount %, it will calculate, we will hit OK, and it will post the order. However, when we go back in to the same order, the discount has reverted to 0.00%.

Is there a flag or customer setting that needs set with the new OE or Receivables to allow discounts to be added on the totals tab?

Thanks!
Brus

Hi Brus,

I've managed to re-create this here. Thanks for bringing this to our attention. It does get calculated if yu have some quantity shipped, but then the discount does not get saved with the invoice that has the calculated discount.

We'll have R&D take a look. Sorry for the inconvenience.

Thank you for your quick response! I look forward to a SP to solve this and will advise my order entry people in the mean time.

Hi Brus,

The problem is that with AR90A in use, each customer has a 'default OE discount %' that you can set on the Invoicing tab of the customer. However if you override the discount percent on a new order to something different, even though posting the order saves it correctly, re-editing the order reverts the discount to the customer default %.

What needs to change is when editing an existing order to not load the OE default discount % from the customer. Thanks for letting us know what is happening.

In the meantime, if this customer always gets a 10% discount on orders then you could set this value on the customer and thus whenever you edit an order, a value of 10% is used. This may not be an appropriate workaround if a customer gets different discounts for different orders.

Sadly, the discounts are giving only under certain situations, and thus the work around doesn't work. But thanks for offering it!

A Hot Fix has been released that fixes this issue.

Thanks for your patience.