Hi, we are having a problem with invoices. When we go to post a invoice batch we get an error message that not all invoices are printed. All invoices have been printed though. The batch total also says there are 60 invoices when there are only 59. There seems to be a invisable mystery invoice. Is it OK to change the profile so the batch will post without invoices printing? Is this phantom invoices going to mess things up?

Thanks, Brenda

I would be concerned that the batch is corrupt and that posting it will only makes matters worse. Try running the Data Integrity Check and see if it gives you an option to Rebuild. Running the rebuild function may then correct the problem. Make sure you do a backup first.

If it were me, I would print the invoice batch, delete it, and re-enter the invoices into a new batch. It sure does sound like a bad batch, as Doug said, and I wouldn't take a chance.

Steve

A client also encountered this problem. We reprinted the invoices to a file, did DIC and batch listing confirmed all invoices were intact. Posted. AR posting journal confirmed invoice batch listing total. We managed to salvage this batch.