I am unable to print a detailed listing of my time and expense batches. Every time I go to print them, I get the message that it is sending WIP data to something and then it just locks up. When I press ctrl,alt,del it says that TBR is not responding.

I also had this problem when I was attempting to print my time and disbursement ledger.

Any suggestions?

Hello Sherri,

The message is that the information is being written to work files. The reports are printed from work files instead of directly from a batch file or from the posted WIP transactions file.

These reports may be a little slow because of the volume of information that is being processed and, in spite of the message saying that the program is not responding, the program may still be working. Don?t be too quick to hit the reset. For example, I copied a batch of 1400 Time and Disbursement entries. The Task Manager says that the program is not responding but within a minute, I had 2800 entries.

When I print this sample batch, the workfile was generated in less than 5 seconds and the preview showed information within 15 seconds. I had similar results with the T&D Ledger. With 33,000 posted transactions, generating the workfile took a minute.

Here is another note regarding Adagio and Speed that was posted on the forum in March of 2002:
Over the last several months, we have assisted several sites moving to Adagio, both internally and through Softrak's Technical Support Forum, where the performance of Adagio was not acceptable.

There have generally been two environmental issues that, once identified, have resolved the problem of slowness. Firstly, many new machines come with Norton Anti-virus pre-installed, and set to check every single file each time it is opened. Given the number of files that are opened and closed in an accounting application, this brings the workstation to a halt, particularly with large databases. We have also found that, in some circumstances, simply disabling NAV (the big red circle through the icon on the system tray), does not actually turn off this behavior. To get NAV "out of the way", you must bring up the Task Manager (ctrl-alt-del), and end the task Navapw32.exe by selecting it and clicking "End Task".

We have also had several sites that are trying to run Adagio over old 10Base-T networks. Many years ago, there was not a lot to choose between the performance of the network and the local workstation in moving data back and forth, particularly under Novell. However, this situation has changed dramatically over the last few years. Your typical Windows workstation can open/close/read and write data to and from its local hard disk way faster than over "the wire". With other network traffic (e-mail and the Internet), it is not reasonable to expect adequate performance on anything less that 100Base-T networks. Also remember to check the network hubs, as these may be slowing the network down if old ones are being used. To evaluate the impact of the network on the performance of your applications, make a copy of the data on your local hard disk, and measure the improvement on an activity that takes a measurable amount of time (crediting an order with a large number of lines, or printing an Aged Trial Balance in Salesman sequence).

If you have reports that are taking a long time to print, and the data they display does not have to be "up to the second" accurate, you might consider printing these reports off a local copy of yesterday's data. They will run a lot faster.

I currently have time and disbursement batches numbered 74 - 82 open. I am able to print all of the batches except 79 and 80. I have selected print for either of these batches and have let it sit for more than 30 minutes and it just locks up and I have to close the program using ctrl-alt-del. I am also unable to preview or print to a file the data in those two batches. The other batches print fine, within 5-10 seconds.

When I do a data integrity check it states that the data in those batches is ok.

i have a stand alone computer and I do not have norton installed.

Dear Sherri

We are going to contact you via email about the printing issue here - your Dealer has been corresponding with us and this is very strange.

Please check your email!

Regards,

Hello Sherri

I am posting this for information purposes. We found the problem with the batch listings 'hanging' to be associated with a Dictionary Code being used in the Phrase text box in the Time&Disbursement batch entry that did not actually exist in the Edit Dictionary Codes area. When we entered a valid code, the batch listing printed as expected with no delay.

For your example, in Batch 79 it was entry #3 that had @Ba, instead of @BA. For batch 80, you would need to check the entries to look for a non-existant dictionary code.

We think there should at least be an error or information message indicating what the problem is, rather than the print process just hanging on the 'writing to workfile', so we have made R&D aware of this behaviour. It will be implemented in a future release.

Thank you for helping us with this, Sherri!

Best wishes for 2003!

Regards

I received the fix today via email for this problem. Thank you so much for such a quick response!! Happy New Year