Hi,

We have created several reports for one of our clients. We have emailed them the specs and they work fine -- until now.

We sent them a report today and when they try to print it they get an error saying "printer can not be found". That message appears when trying to print or when trying to access printer set up.

If our client copies and pastes the info from sheet 1 to sheet 3, it will print fine (of course, none of the formatting is copied, so this isn't really a solution).

It seems as if the printer has been "hard coded" onto the sheet.

Any suggestins to resolve this problem? As noted, we have prepared and sent several other reports and experienced not problems until now.

Thanks
Matt

We solved our own problem. But here is what we have found for anyone who may be experiencing a similar problem.

If we print the report to one of our network printers and then send that spec to our client, they get an error message that the printer can not be found when they try to print the report.

If we print the report to a local printer (i.e. one attached to LPT1) and then send the spec to our client, there is no problem.

It seems like a "bug" to me, but I guess there is fairly easy work-around

Hello Matt

This has just recently been reported - another 'workaround' has been found that may be simpler.

In Adagio FR, select:
File
Print Setup & click OK. This seems to reset the printer being read when 1st opening the financial statement.

Please let us know if this helps for now. I have added your report to R&D's to do list, to see if there is anything that can be done.

Regards