Hello pper01,
Well, the developer of the custom report can assist the client by not charging for the creation of the custom report.
It is true with all software that you may not use all its features. (How many people use all the features in Excel?) However, your client is using the biggest feature of all in Crystal Reports for Adagio, and that is the ability to have custom reports created.
What are the "1 or 2" reports that the client is looking for?