We recently installed a network photocopier/laser printer (Canon 5000ir). The print driver for this system allows mulitple pages to be printed on a single page, double sided copying, sorting, stapling, hole punching, etc. My problem is when I print from Adagio and go into set-up properties to specify, for example, print 2 pages on a single page (like FinePrint shareware program would do), the actual output at the copier is unaffected by the changes I specified in the properties tab.

When I use a program such as Excel and try and put multiple pages on a sheet, the copier follows my instructions fine. Thus it seems to be something with Adagio...any ideas??

Ken

(250) 679-8841

Hi Ken

Are you experiencing this with a particular Adagio module (or specific reports)? Are there any errors associated with it, or does it just not print what you have asked it to?

There were a couple of reports recently of problems encountered if changing something in the SETUP screen from Adagio's print options area, but errors were returned, such as 'Print index out of range' or similar messages.

In earlier releases, there was an issue when trying to change the Bin, or Paper output tray from this area, but this has since been resolved, we thought.

Is the choice for printing 2 pages on a single page under the 'Paper' or 'Orientation' section of your printer's setup screen?

Most people just use the 'Auto Select' or 'default' as the paper source, as their default Windows printer is set to the specific tray or bin that they use for printing those reports, so going into Adagio's setup area is not necessary.

Any additional information you can provide, would be appreciated, for example, does this only occur when you select to print to the printer, or can you duplicate it when selecting Preview from Adagio's print options screen?

Thanks

This is allot to type out...could you call me at (250) 679-8841? It would speed up the process big time if you could.

Call me Friday AM if possible.

Ken

Hi Ken

Unfortunately, Tech Support can only directly contact the End Users who have signed up specifically to obtain the convenience of this service.

If you are interested in purchasing a 'Combined Support Plan', which includes both upgrades and technical support for one year, please feel free to contact our Customer Service Department by email Customerservice@softrak.com , or you can also call them directly at (604) 736-3741.

You can also contact your Dealer to assist you, as both the Dealers listed in your file are Softrak Business Partners, and can contact us for direct technical assistance as well.

You will have to stretch and warm up your fingers to prepare them for the descriptiveness of your problem, if the above alternatives do not interest you!

If this is your decision, then we would be happy to continue assisting you over the Forum as long as we are able, so please feel free to pursue this further using this venue!

Regards

No problem... a typing I will do! I will just answer your questions in the order they were asked.

1. The printer driver does not seem to work with any of the modules (GL/AR/AP/Invoices) or any type of reports..in short does not work at all.

2. There are no errors..just does not print in the format I have asked...just a basic print output.

3 The choice for 2 pages is under page set-up, however, none of the driver options work, whether it is booklet making, stapling, 3 hole punching etc.

4. In need to go into set-up to specify if I want staples in the reports, three hole punches,etc.

5. Print preview does not seem to reflect the changes I have made either.

Thanks,

Ken

ps what is the cost of the phone support?

Did you get the pior post?

Ken

Hi Ken

Have you tried setting up a different Windows "printer" for the "2 pages to a single page" option? Creating a 'new' printer to accomodate a different setting may resolve this and would also eliminate the need to visit Adagio's Setup area every time you want to use a different feature.

Because Adagio relies on the printer settings set up in the Windows printer driver selected to print to, this may work more effectively (at least for now).

Please let us know how this works.

HI!

This seemed to work, as the default driver settings were recognized by Adagio. This will function in the short term for sure, but I definitely would like to be able to select different preferences "on the fly" as different reports will require different printer functionality.

Also, a new printer related problem. First the background... We have a peer-to-peer network in finance, with one central server/workstation and 3 satelite workstations. The workstation is running windows NT (4.0) and the 3 others with windows 98. We have two printers shared as Network printers, the Canon in question above, and a Samsung.

The problem is this, on the network computer (NT machine from which the printers are shared), when we try to print in Adagio to either computer, we get a "Critical Error Message" with a "OK" button to click on. This happens when we try to print or preview. If I shut the machine off and on, the print function will work one time, and then the error message will occur again. It is wierd, cause the only machine this happens on is the server, which is sharing both adagio and the printer drivers to the other workstations.

I had a tech in who could not figure it out either. Any ideas?

Thanks,

Ken

Hi there Ken!

Great to hear you can resolve the printer settings thing by the method suggested. Yes, it would be nice if Adagio could totally control the actual printer's options and settings, but for now, this is not the case. Suggestions have been made and put on R&D's 'wish list'.

Regarding your current printing dilemma - I noticed that you said "...the only machine this happens on is the Server, which is sharing both Adagio and the Printer Drivers to the other workstations." I have heard of this occurring once before, again, only on the PC that had the printer(s) actually hooked up to it, while all other PC's seemed to have no problem! This is strange, I must say - so I have some questions about this:

1. When you installed Adagio to the "Server" - what station were you installing it FROM? If you were doing the install from the Server 'station' (i.e. the PC that acts as a Server and station) - were you logged on as the actual User of this station - or as ADMIN? If you were logged in as ADMIN when doing the install, this could be why printing does not perform the way you expect when you are logged in as the actual User. Try this - grant full Admin rights to this user, then log onto this station as the User. Reinstall Adagio to the "Server", then test the printing again. You can change the priveledges back after you are done.

If this is not the issue, then do you have a printer 'switch box' attached to the 'server', or are the printers each actually attached to separate printer ports on this PC? If it's one of those 'Auto' A-B switchboxes, try taking it out of the equation and just connecting the printer to the port on the back of the PC and printing a few times - does this work?

If there is no switchbox, then can you determine if this occurs only after one of the Peers has printed, or does it only occur when this station tries printing? Are you printing to the same printer each time, or have you just printed to one printer, and the error occurs when you try to print to the other one?

Because you have the same problem when you do a preview as when you try to print, I suspect a problem either with the actual printer driver itself that is installed on this PC, or something occurred during the main install of Adagio to prevent the successful install of the files necessary to perform printing-related tasks - the reinstall should help here.

Another thing to further determine where this lies exactly - does this occur when printing reports specifically from Adagio's Reports menu or a batch listing, or does it also occur when printing invoices, checks or financial statements?

Reports use the crpe32.dll which is installed into your WINNT\ or Windows\System32 folder and other .dlls that are in the WINNT\ or Windows\Crystal folder on the local C:\ drive. These files are installed automatically to the local drive of the station that was used to install Adagio to the Server from, as well as during the workstation setup procedure that is done on each other station's local drive.

Documents such as checks, statements, invoices etc are generated from Adagio's Designer program and do not use Crystal at all.

Regards,