We run the Customer Transaction report Current and historical by date.

If we run summary we get one result on totals than when we run it in detail.

Specifically we are missing discounts taken on the detail report. The discounts show in the summary report.

We run these reports in ACCPAC and we get the matching reports with all discounts noted.

Is this a known issue?

Mauricio

Hi Mauricio,

We'll need a little more information about this, as there are no detail or summary options for the Customer Transaction report, as there are for reports such as Overdue Receivables. Thus there is no comparison for detail vs summary and this report. What are the options you have selected for the Customer Transaction report?

When I print the Customer Transaction report for Current and Historical, by date, and have the Cash transactions selected to print, I also get any Discount details printing. They also get included in the Transaction Type Totals for the customer, if this option is selected on the report. I am using version 8.0B, release 061213 - which version do you have installed (see Help / About within Adagio Receivables).

Softrak,
The problem is apparent when we select "Include Applied Detail".

We are running Version 8.0A 060625.

mp

Thanks for the update Mauricio.

The Discount transaction is essentially an 'applied detail' to the paid invoice. If you select the 'Include Applied Detail' option for the Customer Transaction report, this effectively removes Discount transactions from the 'main' list and moves it as strictly an applied detail printing underneath the invoice.

I was not able to duplicate an issue with the report total being different (with your version or 80B), depending on whether or not this 'applied detail' option is selected. So if indeed something is not working correctly for you as it should be, we'll need to know all of the options you are selecting - in case some combination of options is the culprit.

Hello Mauricio,

The current release is 8.0B (20061213). Is there a reason you haven't installed the new version? The download instructions were e-mailed to Arvin on Jan 04/07. Contact our customer service department if you need the instructions e-mailed again.

I will work on getting the installation of the update done.

The problem with the explanation of the applied detail effectively removing the discount would make sense if that is what the report would do. The problem is that some discounts appear and some do not. When we run without applied detail we get all of the discounts. When we run the report with the applied detail it does not show discounts on transactions that appear on both reports.

Mauricio