#70018 - 08/03/23 10:24 AM
Re: Error Message - Ledger V9.3B(210225)
[Re: Warren Karges]
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Adagio Maestro
Registered: 07/21/11
Posts: 1146
Loc: Thunder Bay, ON, Canada
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Interesting you say this Warren. The other day I had an Adagio Cloud client report that Cloud would lose connection every 10 seconds. I logged in to their screen and witnessed the problem. With no modules even open, the Adagio Manager kept disconnecting. The error message was Go Global - Connection was dropped, trying to reconnect... and would do this constantly every 10 seconds. His internet connection was rock solid. After uninstalling and re-installing the Adagio client and still having the same issue, something told me to look at the default printers on his machine. The default was a Kyocera printer that was no longer available. I removed the printer and Adagio Cloud didn't have the issue anymore.
Coincidence? I realize it doesn't make much sense if the modules were not open or trying to print anything. But I can't help but wonder if Cloud was trying to pre-load the printers and it was crashing something.
Edited by Dan_Desautels (08/03/23 10:25 AM)
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Dan Desautels DezTek Solutions Inc. Thunder Bay, ON
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#70061 - 08/18/23 10:14 AM
Re: Error Message - Ledger V9.3B(210225)
[Re: Dan_Desautels]
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Adagio Wizard
Registered: 06/15/04
Posts: 3519
Loc: Toronto ON, Canada
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Hello Sen:
What is the status on solving this problem with SHARP printers? This thread started in March 2021 (29 months ago) and SHARP printers were identified as the problem in July 2022 (13 months). The SHARP printer line is almost exclusively large expensive multifunction devices (copy, print, email, collate) so they won't be replaced just because Adagio doesn't work with them. And as Warren has pointed out, Kyocera’s seem to have to same problem and it could extend to other printer brands one day.
In researching this issue online I didn’t find any references to this being a Crystal Reports problem so it’s an Adagio problem that can only be solved by analyzing and testing. I don't suggest that Terry or Cornelia or Chris should be diverted from their work, but maybe the development team in Chennai could invest time in diagnosing the cause. Once the cause is understood, an appropriate solution can be found.
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#70065 - 08/21/23 04:39 AM
Re: Error Message - Ledger V9.3B(210225)
[Re: Bruce Gardner]
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Adagio Fan
Registered: 08/22/19
Posts: 33
Loc: United State
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Hi Bruce, Thanks for posting this. I will deploy the Chennai team for investigating this and update you in the same thread. I will also keep you in the loop. Sen
Edited by Sen_Softrak (08/21/23 04:43 AM)
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#70066 - 08/21/23 06:52 AM
Re: Error Message - Ledger V9.3B(210225)
[Re: Sen_Softrak]
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Adagio Wizard
Registered: 06/15/04
Posts: 3519
Loc: Toronto ON, Canada
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Thank you Sen. I'll send a screen image to Tech Support and watch for an update from you.
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#70234 - 10/03/23 12:36 PM
Re: Error Message - Ledger V9.3B(210225)
[Re: Softrak Support]
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Adagio Maestro
Registered: 06/26/08
Posts: 1138
Loc: Langley, BC
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This issue not only happening with Sharp but also with Kyocera. So, I think the problem is on the Adagio side. I had to work around by setting up a PDF printer as default to be able to Preview and then send it to the printer. Sharp default printer doesn't even allow to preview.
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Patricia Balbuena Cotlear AP SMART SUPPORT 236 991 3060
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#70447 - 12/14/23 02:28 PM
Re: Error Message - Ledger V9.3B(210225)
[Re: Warren Karges]
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Adagio Maestro
Registered: 06/15/07
Posts: 903
Loc: GTA & North America (Remote Su...
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Here we are mid-December 2023, and this issue is still being ignored by Softrak. WHY?
I now have a client with the Sharp MX-3140. They are receiving printer error messages from AR, AP, Invoices...
Why isn't this a priority for R&D? This issue surely does nothing positive for us dealers or for Adagio,
What is going on?
_________________________
Samuel Kopstick S Kopstick & Associates Inc Toronto, ON
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