I had this happen with a Kyocera printer recently, and have an update on the specific sharpe 2640 situation.

Kyocera printer displayed exactly the same problem: Any report printed while it was selected would result in "invalid printer specified" message. Printing with any other printer selected is fine. Printing to the problematic printer from the preview is fine. printing directly from the print report interface is broken.

After installing JC 9.2A 230418 and SA 9.3B 230616 we can still print any report directly from JC but any report fails from SA, all with the sharp 2640 as the printer. Why does it work in one module but not the other?

I don't know if this validates the ODBC theory or if there is some other component that changes between 9.2A and 9.3B but it's clearly a softrak/adagio issue and it would be nice to get a handle on it before more popular printer brands are impacted.

Interesting you say this Warren. The other day I had an Adagio Cloud client report that Cloud would lose connection every 10 seconds. I logged in to their screen and witnessed the problem. With no modules even open, the Adagio Manager kept disconnecting. The error message was Go Global - Connection was dropped, trying to reconnect... and would do this constantly every 10 seconds. His internet connection was rock solid. After uninstalling and re-installing the Adagio client and still having the same issue, something told me to look at the default printers on his machine. The default was a Kyocera printer that was no longer available. I removed the printer and Adagio Cloud didn't have the issue anymore.

Coincidence? I realize it doesn't make much sense if the modules were not open or trying to print anything. But I can't help but wonder if Cloud was trying to pre-load the printers and it was crashing something.

Hello Sen:

What is the status on solving this problem with SHARP printers? This thread started in March 2021 (29 months ago) and SHARP printers were identified as the problem in July 2022 (13 months). The SHARP printer line is almost exclusively large expensive multifunction devices (copy, print, email, collate) so they won't be replaced just because Adagio doesn't work with them. And as Warren has pointed out, Kyocera’s seem to have to same problem and it could extend to other printer brands one day.

In researching this issue online I didn’t find any references to this being a Crystal Reports problem so it’s an Adagio problem that can only be solved by analyzing and testing. I don't suggest that Terry or Cornelia or Chris should be diverted from their work, but maybe the development team in Chennai could invest time in diagnosing the cause. Once the cause is understood, an appropriate solution can be found.

Hi Bruce,
Thanks for posting this. I will deploy the Chennai team for investigating this and update you in the same thread. I will also keep you in the loop.
Sen

Thank you Sen. I'll send a screen image to Tech Support and watch for an update from you.

Any resolution on this? We have a client that just got a Sharp Printer and can no longer print from Adagio.

Hello Audrey,

No, there isn't. Not on the Adagio side.

This issue not only happening with Sharp but also with Kyocera. So, I think the problem is on the Adagio side.
I had to work around by setting up a PDF printer as default to be able to Preview and then send it to the printer.
Sharp default printer doesn't even allow to preview.

I've got another site that has Kyocera printers they expect to be able to use with adagio. It works with everything else, and it worked with adagio in the past.

Hard to avoid explaining that it's a unresolved bug, which is too bad as Softrak is generally good at responding to bug reports and the client is left with the wrong impression.

If you get the invalid printer message, change the default printer for reports to a non Sharp/Kyocera driver and then print from within the report preview to any desired driver. Or try to convince them that paperless reporting is better (hold-outs here are usually die-hards at this point).

Here we are mid-December 2023, and this issue is still being ignored by Softrak.
WHY?

I now have a client with the Sharp MX-3140.
They are receiving printer error messages from AR, AP, Invoices...

Why isn't this a priority for R&D?
This issue surely does nothing positive for us dealers or for Adagio,

What is going on?