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#62821 - 01/17/20 06:48 AM Formatting Change in Datacare E-mail Reports
Jesse_Gilbert Offline
Adagio Maven

Registered: 05/16/17
Posts: 155
Loc: Thunder Bay, ON
Happy new year all!

I recently updated a site to Datacare 9.3A and afterwards the formatting of the e-mail reports has changed, making it more difficult to read. Ds and Ss have been added to all the rows of the output, and line breaks have disappeared in the body of the message. I've scoured the settings and can't seem to find anything that would have changed, have tried the new Summary with Detail option, all with the same result. I'm not sure if this is a change in DC or if it's the way the GMail server is interpreting the direct email. I've included a small sample of what the top of the emails were like, and what they're like now. Anyone experienced this?

BEFORE:
Job: BACKUP

Active Users
System Account in Adagio DataCare


AFTER:
DJob: BACKUP
SJob: BACKUP
D
S
DActive Users
SActive Users
D System Account in Adagio DataCare
S System Account in Adagio DataCare

EDIT: I should add, when viewing on a mobile device in the Outlook App there is formatting, the only change was the Ds and Ss and some line duplication. I've attached an image of the detail section of the report from both my Outlook PC and iOS apps.


Attachments
Outlook iOS App.jpg (44 downloads)
Outlook PC App.jpg (63 downloads)



Edited by Jesse_Gilbert (01/17/20 07:02 AM)
Edit Reason: Added images

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#62827 - 01/17/20 10:07 AM Re: Formatting Change in Datacare E-mail Reports [Re: Jesse_Gilbert]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4398
Loc: Vancouver, BC
Jesse:

What email format are you using? Append Summary?

"Attach" works fine but yesterday we changed our setup to Append Summary, schedule DC to run overnight and this morning's report has the same issue you described.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#62838 - 01/17/20 01:31 PM Re: Formatting Change in Datacare E-mail Reports [Re: Douglas Dickie]
Jesse_Gilbert Offline
Adagio Maven

Registered: 05/16/17
Posts: 155
Loc: Thunder Bay, ON
We're using Append Summary, which is what we were using under 9.2 also.

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#62839 - 01/17/20 01:39 PM Re: Formatting Change in Datacare E-mail Reports [Re: Jesse_Gilbert]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11476
Loc: Vancouver, BC Canada
Hi Jessie/Doug,

I have written this issue for R&D.

Is using Attach instead of Append an appropriate workaround for you for now?
_________________________
Regards,
Softrak Tech Support

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#62840 - 01/17/20 01:54 PM Re: Formatting Change in Datacare E-mail Reports [Re: Softrak Support]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4398
Loc: Vancouver, BC
Support:

For us and all of our clients with DataCare, we get a copy of everyone's DataCare emails. We've always used attached but we want to change to append as this format would be way more friendly to our issue tracking system.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#62841 - 01/17/20 02:00 PM Re: Formatting Change in Datacare E-mail Reports [Re: Douglas Dickie]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11476
Loc: Vancouver, BC Canada
Hi Doug,

Thank you for letting us know that Attach is not a desired workaround for you.
_________________________
Regards,
Softrak Tech Support

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#62852 - 01/20/20 06:23 AM Re: Formatting Change in Datacare E-mail Reports [Re: Softrak Support]
Jesse_Gilbert Offline
Adagio Maven

Registered: 05/16/17
Posts: 155
Loc: Thunder Bay, ON
Good morning Support,

It's also not a desired work around at our end for a similar reason. I'll live with it while you guys get it sorted out, thanks for notifying R&D.

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