We enter our deposits thru Bank Rec. We entered them, posted them, and they did not flow through to the A/R as they always do. I can see the posted batch in BR but the batch does not exist in A/R. I have tried going to A/R and manually retrieving, but it shows no batch to retrieve. I have no idea where it went.

Hi Joanne,

Forgive me for asking the obvious first, but were customer codes assigned to the receipts when entering? If so, did you change the option in the detail line to Misc and then code it to a GL account?

Also, is this a new bank that you're entering them for that may not have been set to integrate with Receivables? If not, could the Receivables integration have been turned off for the existing bank in the Edit>Bank settings?

If anything the BR batch should have been retrieved to GL. If the credit side of the entry was not your clearing account, that may be a clue to what happened.

Hi Dan
Yes, the customer codes were assigned to the receipts. No, it is not a new bank. I also checked to make sure the integration had not been turned off.
Looking at the posting journals, they look like they always have. The credit side is the clearing account.
I don't really think that it is any settings as we have been doing like this for years. No changes have been made recently.

Hi Joanne,

Then I suspect you may need to contact your consultant for help. This would be difficult to troubleshoot over the forum.