Hi, this appears to be a technical glitch since the last updates. When we record an AR payment in BR and retrieve the batch into AR, the the customer number is populated but the name is not. I tested it with direct entry into an AR cash batch and the customer name is showing on the listing. This is an annoyance for the person checking the batch listing so I promised I would submit this issue.

Hi J. Tindill,

I presume you are using version 9.3A of Adagio Receivables.

I see that only when using the Retrieve method of creating AR Cash batches is the customer name missing on the AR Cash Batch Listing report, but not if batches are Directly created.

In versions of Receivables prior to 9.2A, the Customer name was not stored on the cash batch entry, but this was added in AR 9.2A (in 2015). The retrieval file that BankRec writes to does not contain the customer name, and Receivables is not writing the name to the batch on retrieval.

I will report this behaviour to R&D. In the mean time, you can get this to work if you change BankRec to create Direct batches in AR rather than Retrieval. This would be changed in the BR company Profile on the Interfaces tab and in the Receivable options area. You may want to consider if this would be a better fit for how you send cash from BankRec to AR. It is also possible to create the cash entries in AR and send them to BankRec, so this is also something to consider what would work best for you.

Hello J. Tindill,

This issue has been addressed in the Receivables 93A (181109) Service Pack.