OK, so I'm getting unrecoverable errors in the GL and having to restore data from backup and recreate the work about once every 2 months... pretty unsatisfactory.

I thought maybe my computer was pooched, but the entire accounting office recently got all new machines and it just happened again.

My IT guy suggested that maybe the software should be reinstalled... I've been here for 5 years and we've only ever done the updates, never a reinstallation... is there any chance the software is becoming corrupted?

Hi Hugh

The answer is yes, there is a chance for anything to be causing the problem. Is it likely - no.

But re-installing Ledger from scratch is not a major operation if you want to give it a try. It's the kind of thing I would do for my clients in under an hour (more like 20 minutes depending on the performance of the system).

I really think this is a discussion better done between your consultant and you rather than on the forum. For one thing, we don't know what other modules you are using, and how many different Ledgers you are running.

Steve

What specific errors are you getting?

out of balance. in yesterday's case it was an entry that was to AP and Inventory. AP got it's half but Inventory didn't so the Trial balance... didn't.

What specific version of Ledger are you running?

9.3A (180422) ADS Version 1.12.67.3657

In an effort to track down what might be causing the problem, perhaps you could turn on the automatic backup prior to posting and then print (or preview) a Summary Trial Balance after each post. When you see the problem occur, please send us the backup made prior to posting.

I think it's very unlikely re-installing Ledger will change what's happening. Seems more likely to be an intermittent failure at a specific workstation, or perhaps this is triggered by a very specific sequence of steps. Checking the application log will help us track it down.

Thanks.

with regard to it being workstation specific, the problem has been caused in the past by Journal Entry postings entirely intra GL and on my computer. I was suspect of my computer as it was older. then the entire accounting office got new gear and then yesterday's error was an AP module posting to the GL from a different workstation... so no consistency there.

I'll try the protocol you suggest and see what it looks like next time it happens...

thanks!

Hugh:

When you say the accounting department got new gear, did that include a new server and switches? Any other older equipment still connected to the network?

moved to a NAS device, but yes it's new. however there is other non-accounting traffic on the network as well so that's our other thought as to the problem... maybe it's a communication issue.

OK, instant fail. After working all night to recreate yesterday's work the problem occurred again today.

Started at: 2018.08.15 14:13:34 by Hugh Wainman-Wood
File Integrity Phase

G/L Account Master ... Checked OK
G/L Account Reallocation ... Checked OK
G/L Batch Control File ... Checked OK
G/L Department Information ... Checked OK
G/L Account MC Buckets ... Checked OK
G/L Fiscal Periods ... Checked OK
G/L Tr Batch Detail A ... Checked OK
G/L Tr Batch Detail C ... Checked OK
G/L Tr Batch Detail N ... Checked OK
G/L Retrieval Batches Info ... Checked OK
G/L Source Journal Information ... Checked OK
G/L Ledger Source Code ... Checked OK
G/L Account Notes Header ... Checked OK
G/L Account Notes Detail ... Checked OK
G/L Revaluation Codes ... Checked OK
G/L Account Information (Old) ... Checked OK
G/L Account Budgets ... Checked OK
G/L Tr Batch Header A ... Checked OK
G/L Tr Batch Header C ... Checked OK
G/L Tr Batch Header N ... Checked OK
G/L Account Net Changes ... Checked OK
G/L Account Groups ... Checked OK
G/L Filter Matches ... Checked OK
G/L Filter Master ... Checked OK
G/L Adagio Retrieval Batches Info ... Checked OK
G/L Posted Transactions ... Checked OK
G/L Batch Detail - Archive A ... Checked OK
G/L Batch Detail - Archive C ... Checked OK
G/L Batch Detail - Archive N ... Checked OK
G/L Batch Detail - Current A ... Checked OK
G/L Batch Detail - Current C ... Checked OK
G/L Batch Detail - Current N ... Checked OK
G/L Batch Detail - Next A ... Checked OK
G/L Batch Detail - Next C ... Checked OK
G/L Batch Detail - Next N ... Checked OK
G/L Batch Header - Archive A ... Checked OK
G/L Batch Header - Archive C ... Checked OK
G/L Batch Header - Archive N ... Checked OK
G/L Batch Header - Current A ... Checked OK
G/L Batch Header - Current C ... Checked OK
G/L Batch Header - Current N ... Checked OK
G/L Batch Header - Next A ... Checked OK
G/L Batch Header - Next C ... Checked OK
G/L Batch Header - Next N ... Checked OK
User Preferences ... Checked OK
Optional Field Hdr Options ... Checked OK
Optional Field Values ... Checked OK
Optional Field Det Options ... Checked OK
Favorite Options ... Checked OK
Grid Settings ... Checked OK
Report Options ... Checked OK
Favorite Reports ... Checked OK
Report Sets Detail ... Checked OK
Report Sets Header ... Checked OK
Most Recently Used List ... Checked OK
Adagio Document Storage ... Checked OK
Import Default Field Values GL ... Checked OK
Import Export File Header GL ... Checked OK
Import Export File Details GL ... Checked OK
Security Groups GL ... Checked OK
Report Sets Log GL ... Checked OK
Multiple Smart Finder Control GL ... Checked OK

Application Integrity Phase

Transaction Batch ... Checked OK
Archive Batch 4 ... Checked OK
Archive Batch 6 ... Checked OK
Archive Batch 7 ... Checked OK
Archive Batch 8 ... Checked OK
Archive Batch 13 ... Checked OK
Archive Batch 20 ... Checked OK
Archive Batch 24 ... Checked OK
Archive Batch 25 ... Checked OK
Archive Batch 26 ... Checked OK
Archive Batch ... Checked OK
Next Year Batch 408 ... Checked OK
Next Year Batch ... Checked OK
Fiscal Calendar ... Checked OK
Master 8.0 compatible file ... Checked OK
Master / Net Changes ... Checked OK
Departments ... Checked OK
Account Balances ... Checked OK
Departments ... Checked OK
Account [530008 - 10] out of balance is 5,614.75 calculated is 7,229.56.
Total Credits do not equal Total Debits.
Next Year Account Balances ... 2 error(s) found
Budgets/Forecasts ... Checked OK
Net Change ... Checked OK
Posting Journals ... Checked OK
Posting Journals Next Year ... Checked OK
Reallocation accounts ... Checked OK
Company Profile ... Checked OK
Account Filters ... Checked OK

Application Integrity Phase ... 2 error(s) found
Finished at: 2018.08.15 14:13:54

I am restoring from backup AGAIN. this is ridiculous.

Have you made sure that the problem is not in yesterday's backup?

You worked all night to re-enter the transactions?

Wouldn't it have been better to send the data to us via the database repair upload page and let us fix it for you? Yes, you agree to a $500 charge prior to the upload, but it's often waived, and you always get a good night's sleep!

i didn't know that service existed... there may be a marketing opportunity for you there

Usually your Adagio Consultant would bring it to your attention, but they have to know you are having a problem...