We have the invoice module and the A/R module. When we look in the A/R module we can not see any of last years transactions even if they are still oustanding. Is there something we did at year end in the period end process? If so, is there anyway to retrieve all those transactions. (We do keep a copy of last years A/R)

Thanks
Tracy

Are you sure you posted the invoice batches?

Did you run Data Integrity Check, and if so is it clean?

What versions are you using?

There is absolutely no way a clean set of AR data won't show a posted transaction with an outstanding balance, no matter how many times you perform period end or year end.

Steve Schwartz

Unfortunately there was a problem in AR v8 with the service pack issued prior to the current one (051026).

If for example;
1. Your year end was Sept 30.
2. You had invoices outstanding at that time that were fully paid in October.
3. You ran year end after the October payments were applied the transaction, the transactions were deleted from the database.

If you have a backup from just prior to running the year end the lost transactions should be recoverable.