Recently had computer lock up during shut down. When attempt to open any Adagio (AR, AP, GL or IN all current versions incl Service Packs) Message "program has recently been updated...workstation files must be updated..." This is a local stand alone machine no network- Win98. Reinstalled IN from CD- no problem, data integrity checked OK. Reinstalled AR latest CD - "error in serial number or install code (3)reinstall product" I'm quite certain this is latest CD I have from Upgrade Plan & correct SN & code. Tried several more times same error. Any suggestions on correcting this?

Hi Jeff,

That first message regarding workstation files needing to be installed could be pertinent - not only does Adagio have program files but requires other supporting files to be installed in the C:\Windows area and also the registry. Installing the program also does this installation of supporting files at the same time (which is why workstation setup doesn't need to be done for a local program install). However if something froze on the workstation, reinstalling may help - as it did for Invoices.

The message about an incorrect serial number or install code is in comparing the CD being used and the codes being entered. Perhaps you can try renaming the \softrak\crwin directory (the program files) and try re-installing - in case something left behind from that system freeze is getting in the way of the re-install.

Support,

Thank you for your prompt reply.
Renamed \crwin & reinstalled AR6.8B(040213). Before updating to latest service pack, I attempted to open AR. "CRWIN workstation setup error" "Report tables for this workstation is currently set to drive C. However drive does not contain currentreort table for AR. Please check workstation mapping & if neccessary reinstall AR"
I have Adagio installed on a single machine- no network. Obviously something disappeared during "freeze"
Suggestions?
Many thanks,
Jeff

Support,

Got it. Reinstalled & updated w/ service packs.

Thanks,
Jeff