Ok, here is a weird one.
My client is running:
GL 9.2B 160810
AP 9.2A 150609

Here are two examples of what is happening:
Ledger
---------
1. Prints a detailed GL Listing - she puts in the range of 10200 to 10200 and prints or previews
2. Now, she enters 11112 to 11112 and clicks print or preview -- the output is still account 10200. No matter what range she enters, it still comes out as 10200.
To clear, she has to reopen the company.

Note: Remember Report Settings is UNCHECKED. I tried checking it and making sure "Exclude ranges" was checked and it made no difference.

Payables
-----------
1. Print the check rec for date range 03-01-2017 to 03-31-2017. Click Print or Preview and all is well
2. Change the date range to anything else and she will still get 3/1/2017 to 3/31/2017.
3. Reopen the company and she can change and get another date range.

So, the bottom line is that she has to log out of the company multiple times per day and that's pretty annoying!

I dug about in the release notes and hot fixes and see nothing about this.

Any ideas???

Thanks and regards,
Carol

Hi, Carol,

What happens if you put a copy of their data on your system? Do you get the same results?

If you drill down to her temp folder when she's Previewing a report, when you close the report are the temp files deleted?

Both of the releases they're using are old and have been superceded by subsequent SPs. In the case of AP, it's been superceded by an entirely new version.