#52066 - 12/16/16 05:34 PM
DIC hangs on Checking Invoice Batch
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Adagio Specialist
Registered: 02/08/02
Posts: 301
Loc: Vernon, B. C.
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Upgraded to Payables 9.2B (2016-12-08).
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Lars Glimhagen Adagio Certified Trainer Email: lars@lng.bc.ca
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#52067 - 12/17/16 12:24 PM
Re: DIC hangs on Checking Invoice Batch
[Re: Lars]
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Adagio Master
Registered: 03/16/99
Posts: 10504
Loc: Canada
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Hi Lars, I'm sure we're going to want to see the data, so you might as well upload it to http://www.softrak.com/dbr to the attention of Tech Support. If you have both pre- and post-conversion databases, that would be best.
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Andrew Bates
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#52438 - 01/26/17 11:43 AM
Re: DIC hangs on Checking Invoice Batch
[Re: Retired_Guy]
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Adagio Specialist
Registered: 02/08/02
Posts: 301
Loc: Vernon, B. C.
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Hi Andrew. I'm just getting back to this issue so I'll upload the dataset right away.
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Lars Glimhagen Adagio Certified Trainer Email: lars@lng.bc.ca
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#52449 - 01/27/17 10:27 AM
Re: DIC hangs on Checking Invoice Batch
[Re: Softrak Support]
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Adagio Specialist
Registered: 02/08/02
Posts: 301
Loc: Vernon, B. C.
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Pre-converted data has just been uploaded.
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Lars Glimhagen Adagio Certified Trainer Email: lars@lng.bc.ca
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#52454 - 01/27/17 12:52 PM
Re: DIC hangs on Checking Invoice Batch
[Re: Softrak Support]
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Adagio Specialist
Registered: 02/08/02
Posts: 301
Loc: Vernon, B. C.
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Hi, it is the same company. I simply changed the extension of the data files.
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Lars Glimhagen Adagio Certified Trainer Email: lars@lng.bc.ca
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#52455 - 01/27/17 12:53 PM
Re: DIC hangs on Checking Invoice Batch
[Re: Softrak Support]
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Adagio Specialist
Registered: 02/08/02
Posts: 301
Loc: Vernon, B. C.
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They are sending another copy of the data. I'll pass it on as soon as I'm able to confirm that it's the correct file.
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Lars Glimhagen Adagio Certified Trainer Email: lars@lng.bc.ca
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#52459 - 01/27/17 04:38 PM
Re: DIC hangs on Checking Invoice Batch
[Re: Lars]
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Adagio Specialist
Registered: 02/08/02
Posts: 301
Loc: Vernon, B. C.
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Pre-converted BKAP0033_CLEAN and post-converted BKAP0034 uploaded. Conversion was from Payables 9.2A (160524) to Payables 9.2B (161208).
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Lars Glimhagen Adagio Certified Trainer Email: lars@lng.bc.ca
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#52460 - 01/27/17 05:33 PM
Re: DIC hangs on Checking Invoice Batch
[Re: Lars]
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Adagio Ace
Registered: 05/10/03
Posts: 200
Loc: Canada
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Hi Lars, Do you have any outstanding invoice batch in that dataset? If not, try creating an invoice batch with a dummy entry and run DIC again. I run into a similar issue today. Michael Mulrooney instructed me to create a dummy invoice and DIC was okay after that. This is a temporary work around but it worked on my client's dataset. I hope it works for you too  Good luck!
Edited by Tammy (01/27/17 05:33 PM)
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Tam
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#52463 - 01/30/17 08:29 AM
Re: DIC hangs on Checking Invoice Batch
[Re: Tammy]
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Adagio Action Team
Registered: 03/09/99
Posts: 11618
Loc: Vancouver, BC Canada
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Hi, Lars,
Tammy's suggestion is the correct workaround. With the information she provided to us Friday afternoon, we were able to determine the problem, which was a problem with DIC going into an endless loop not with conversion. The fix will go out with the next release.
In the meantime, if this site encounters the issue again, please have them do what Tam suggests.
So you know, in the data you sent, there were additional 'unrelated' DIC errors after and DIC does rebuild these.
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Regards, Softrak Tech Support
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#52478 - 01/30/17 06:02 PM
Re: DIC hangs on Checking Invoice Batch
[Re: Softrak Support]
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Adagio Specialist
Registered: 02/08/02
Posts: 301
Loc: Vernon, B. C.
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Hi all, Tammy's solution worked and looking forward to the fix - thank you!. I found those same 8 errors and were fixed with the Rebuild. Thanks for your help.
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Lars Glimhagen Adagio Certified Trainer Email: lars@lng.bc.ca
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