Topic Options
#5206 - 08/23/05 04:34 PM Re: O/E LOST INVOICE
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3654
Loc: Toronto ON, Canada
(64.231.163.81)
John:

-How many Invoices do you think are missing?
-What do the missing Invoices have in common? Are they sequentially numbered or the same date?
-Does it look like the missing Invoices could represent a batch?
-If so, has an A/R batch been deleted? Print the Batch Status in A/R and look for a Deleted (or Open) batch.
-Did you experience any errors during Day End processing at any point?
-Have you restored any data files from backup recently? If so, did you restore all files or only A/R? A/R, I/C and O/E should be restored together.


Top
#5208 - 08/24/05 09:54 PM Re: O/E LOST INVOICE
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3654
Loc: Toronto ON, Canada
(65.92.97.79)
John:

It doesn't sound like a backup/restore problem. Did other invoices for the 15th and 17th get posted OK? If so, it doesn't sound like a deleted batch.

Other than being to the same customer, do those 3 invoices have anything else in common? Is there anything unusual with the dates?

Have you run a Data Integrity Check on A/R? Choose "File" then "Check Data Integrity".


Top


Moderator:  Christa_Meissner 
Who's Online
1 registered (1 invisible), 120 Guests and 8 Spiders online.
Key: Admin, Global Mod, Mod
Forum Stats
1867 Members
5 Forums
14567 Topics
71092 Posts

Max Online: 1148 @ 11/22/25 01:55 AM
November
Su M Tu W Th F Sa
1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
30