Hi there, I keep getting this error message when I try to retrieve payroll batches into bank rec:

Invalid payroll bank 1 .
Retrieve from Payroll cancelled due to error in fld 1, record 1.

Can someone please let me know how to fix this?

Thanks!

The file from your Payroll software indicates that the code for your payroll bank is "1". However when Adagio looks at the list of banks in the Bank module, it doesn't find a Bank = "1". Therefore there is a mismatch between your Payroll software and your Bank Reconciliation module. Likely you need to adjust the Company settings in your payroll software.

Hi there, thanks for your response. This has only recently started happening, prior to March 2016 payroll entries would be retrieved just fine. We are using PayDirt - do you know where to go in that system to fix this?

Thanks!

It's strange that you would start to have a problem beginning April. Look in 2 places in PayDirt:

• Setup | Company Settings | Banking Info
• Setup | Company Settings | Accounting | Cheque Reconciliation interface tab

The codes should match your Bank Reconciliation code.

On (for) April 1 (the first day of your new fiscal year) did you move your Adagio database into a new folder?