Registered: 06/15/04
Posts: 3615
Loc: Toronto ON, Canada
Matthew:
-Does it happen for all users? -Does it happen consistently 100% of the time or only sometimes? -Does it happen in other Adagio modules? -Does it happen in Sample data? -When did it start happening? -What changed at that time or even recently? -Does the error message let you continue or does it close Payables? -What version of Payables? -What version of operating system?
Or, if Support is right, try rebooting the server.
Edited by Bruce Gardner (05/18/1605:31 PM) Edit Reason: Added note re; Support's response
#50016 - 05/19/1610:45 AMRe: Attempting to perform operation on unopened User P
[Re: Bruce Gardner]
Matthew Lefkowitz
Softrak USA Partner
Registered: 08/17/04
Posts: 296
Loc: San Francisco
Originally Posted By: Bruce Gardner
Matthew:
-Does it happen for all users? No, just two of them.
-Does it happen consistently 100% of the time or only sometimes? No, when I tested, did not happen.
-Does it happen in other Adagio modules?
Unknown. User only works in Payables.
-Does it happen in Sample data?
Have not tested.
-When did it start happening?
Recently. User had been opening company data with a UNC path (\\server\folder) instead of logical drive (X:\folder). I fixed that. After I fixed that, this started to happen. So I suspect there is a lingering pathing problem somewhere.
-What changed at that time or even recently? -Does the error message let you continue or does it close Payables?
Supervision forces a close with Ctrl-Alt-Del -> Task Manager.
-What version of Payables?
Current. We installed all Adagio updates last week. We thought it wise to install current Adagio first and then troubleshoot remaining problems.
-What version of operating system?
Not sure. Suspect Win7.
Or, if Support is right, try rebooting the server.
Ok, good idea.
_________________________
Matthew Lefkowitz Lefkowitz Systems 415/657-9900 mlefkowitz@sprintmail.com www.lefkowitzsys.com
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