Patricia and I spent a bunch of time going through Cloud Adagio this morning:

Setting up users:

The first time it came up with an Open Office user setup and asked for a name and password. This screen hasn’t returned for the second user.

Then the regular ‘User Setup Maintenance’ was opened. It already had ‘user1’ setup which we had to delete so that a proper name could be given to the user.

Adagio cloud login – password is not masked.

Adagio cloud install – auto adds user id and password to short cut. Please don’t


Multi-currency sample data:

Seems like you have to load one module’s data at a time and if you try to access MC or ePrint Cloud Adagio no longer sees the data for any module. For each module you get a message “There is no sample data for this application…”


Installs:

When Service Packs and Hot Fixes are available will they automatically show up in the list of ‘Available applications’?


File management:

Accessing ePrint documents other than through viewer?

We see our Z drive (network shared drive). I thought this wasn’t possible.

If I save an ExcelDirect to the cloud drive c:\user\\documents, how do I access them later? Doesn’t seem to be a file manager or even a way to launch Open Office.

How to access the zip backups if they are on the Cloud Adagio drive? How do we restore a zip backup? How to restore one module out of a complete database backup? If I want to retrieve last week’s backup for testing, how do I do that?

Backing up to the local drive C (M drive) is a problem for unattended DataCare (user logs off or turns off computer or is on holidays and no one knows their password).


Missing from Sandbox:

Where is DataCare and Console?


Uploading data:

When uploading a database how do we upload our MC tables?

Loading a database is extremely slow. The first step was quick but then the copy files took over 30 minutes (1600 files = 550MB). Then we discovered that the files were unzipped to the wrong location and with no file manager there is no way to clean up the mess:( A second attempt to upload is taking forever just to finish the first step.

User Access:

Though Admin can access the data when we log in as users we can see the companies and module icon but get an error message that no data exists.

Thank you for taking your time to reviewing Adagio Cloud, and we appreciate your detailed observations.
I've replied inline to your questions:

Patricia and I spent a bunch of time going through Cloud Adagio this morning:

Setting up users:
The first time it came up with an Open Office user setup and asked for a name and password. This screen hasn’t returned for the second user.
There are changes being implemented which will improve how Open Office is accessed in the Cloud.

Then the regular ‘User Setup Maintenance’ was opened. It already had ‘user1’ setup which we had to delete so that a proper name could be given to the user.
This user was added as a default, in future provisions there will not be any users.

Adagio cloud login – password is not masked.
Currently, Adagio Cloud Client install currently does not mask the password but future version will. However, in Adagio Manager, User Setup Maintenance window, the password fields are masked, but there is a check box to reveal this field.

Adagio cloud install – auto adds user id and password to short cut. Please don’t.
We will consider making this optional. In any event, the shortcut may be edited and the password removed.

Multi-currency sample data:
Seems like you have to load one module’s data at a time and if you try to access MC or ePrint Cloud Adagio no longer sees the data for any module. For each module you get a message “There is no sample data for this application…”
I’ll elaborate the Sample Data Refreshing feature in a separate thread. How do you load the sample data?

Installs:
When Service Packs and Hot Fixes are available will they automatically show up in the list of ‘Available applications’?
Service Packs and Upgrades YES, however Softrak will install the HotFix if needed for a particular client.

File management:
Accessing ePrint documents other than through viewer?
Adagio File Browser will allow you this functionality – coming soon.

We see our Z drive (network shared drive). I thought this wasn’t possible.
You have access to two local Drives C & Z. Some clients may want to have a Shared Drive Z: to backup files or even save PDFs.
This was the reason for adding another Drive from your Local Machine. How would you reassign the drive letter?


If I save an ExcelDirect to the cloud drive c:\user\\documents, how do I access them later? Doesn’t seem to be a file manager or even a way to launch Open Office.
We will modify the Open Office default save location to be the Client’s Shared Folder when they are provisioned.

How to access the zip backups if they are on the Cloud Adagio drive? How do we restore a zip backup? How to restore one module out of a complete database backup? If I want to retrieve last week’s backup for testing, how do I do that? An update to Adagio Manager that will address most if not all of these issues.
Backups will be available for your retrieval: 5 most recents days and 5 most recent weeks.

Backing up to the local drive C (M drive) is a problem for unattended DataCare (user logs off or turns off computer or is on holidays and no one knows their password).
Softrak will do the backup of all listed companies on a nightly basis. We will also do a nightly DC on all of the companies to ensure that the backed up data is Error Free. This will not rely on users being logged on or not.


Missing from Sandbox:
Where is DataCare and Console?
These modules are currently going through QA but will be available as soon as this is complete.


Uploading data:
When uploading a database how do we upload our MC tables?
Separate and controlled uploading of MC files for a client will be available in the next release of Adagio Manager.


Loading a database is extremely slow. The first step was quick but then the copy files took over 30 minutes (1600 files = 550MB). Then we discovered that the files were unzipped to the wrong location and with no file manager there is no way to clean up the mess:( A second attempt to upload is taking forever just to finish the first step.
Adagio Manager is being updated to handle this part better. You will only be able to upload whole databases with a single ZIP file only.
This will prevent any false uploads when more than one file exists. A progress bar is being added to the Upload process. For now you will need to ensure that only one ZIP file is in the folder when uploading data.

User Access:

Though Admin can access the data when we log in as users we can see the companies and module icon but get an error message that no data exists.
The users must be “Paired” with Adagio in Admin-Manager. Only the modules that have data will show up In the user’s profile.

Harj P

Harj:

I've cut out those comments that I'm replying to in the hope that it would make it easier to be. If UBB made formatting easier I could have preserved the color as well to make it easier to follow.

Seems like you have to load one module’s data at a time and if you try to access MC or ePrint Cloud Adagio no longer sees the data for any module. For each module you get a message “There is no sample data for this application…”
I’ll elaborate the Sample Data Refreshing feature in a separate thread. How do you load the sample data? There is only one way that I can see. Right click on a module and select Refresh Sample Data from Repository.

When Service Packs and Hot Fixes are available will they automatical ly show up in the list of ‘Available applications’?
Service Packs and Upgrades YES, however Softrak will install the HotFix if needed for a particular client. Automatically or upon request?

We see our Z drive (network shared drive). I thought this wasn’t possible.
You have access to two local Drives C & Z. Some clients may want to have a Shared Drive Z: to backup files or even save PDFs.
This was the reason for adding another Drive from your Local Machine. How would you reassign the drive letter? I don’t know why this question is directed at me. If you want users to be able to map drive Z between Adagio Cloud and their local environment (some local shared folder I assume), you need to tell us how this is going to work. We already have a drive Z mapped to our storage drive.

How to access the zip backups if they are on the Cloud Adagio drive? How do we restore a zip backup? How to restore one module out of a complete database backup? If I want to retrieve last week’s backup for testing, how do I do that? An update to Adagio Manager that will address most if not all of these issues.
Backups will be available for your retrieval: 5 most recents days and 5 most recent weeks. You didn’t really answer my questions. In fact it looks like the only restore option would be the entire database. I would prefer to see 7 to 10 days and being able to restore a single module in a database is mandatory (IMHO).

Though Admin can access the data when we log in as users we can see the companies and module icon but get an error message that no data exists.
The users must be “Paired” with Adagio in Admin-Manager. Only the modules that have data will show up In the user’s profile. Sorry I can’t connect your response to my question. Pairing? The second sentence in your response is not true. Users can see module icons when no data exists.

Seems like you have to load one module’s data at a time and if you try to access MC or ePrint Cloud Adagio no longer sees the data for any module. For each module you get a message “There is no sample data for this application…”
We are working on the MC/ePrint Refreshing problem with SampleData, next update to Adagio Manager will address it.

When Service Packs and Hot Fixes are available will they automatical ly show up in the list of ‘Available applications’? Service Packs and Upgrades
YES, however Softrak will install the HotFix if needed for a particular client.

Automatically or upon request? Upon request.

We see our Z drive (network shared drive). I thought this wasn’t possible.
You have access to two local Drives C & Z. Some clients may want to have a Shared Drive Z: to backup files or even save PDFs.
This was the reason for adding another Drive from your Local Machine. How would you reassign the drive letter? I don’t know why this question is directed at me.

If you want users to be able to map drive Z between Adagio Cloud and their local environment (some local shared folder I assume), you need to tell us how this is going to work. We already have a drive Z mapped to our storage drive.
I meant to say, does having 2 drives offer enough flexibility to Save Data or PDFs to user’s Local drive C: or Z: (shows up only if mapped )
If this is going to confuse the users then we can restrict access to just drive C:

How to access the zip backups if they are on the Cloud Adagio drive? How do we restore a zip backup? How to restore one module out of a complete database backup? If I want to retrieve last week’s backup for testing, how do I do that? An update to Adagio Manager that will address most if not all of these issues.
Backups will be available for your retrieval: 5 most recents days and 5 most recent weeks. You didn’t really answer my questions. In fact it looks like the only restore option would be the entire database. I would prefer to see 7 to 10 days and being able to restore a single module in a database is mandatory (IMHO).
Thank you for your suggestion, we will change our backup policy to retain 10 most recent daily and 5 weekly backups.

Though Admin can access the data when we log in as users we can see the companies and module icon but get an error message that no data exists.
The users must be “Paired” with Adagio in Admin-Manager. Only the modules that have data will show up In the user’s profile. Sorry I can’t connect your response to my question.

Pairing? Any users created via existing Adagio Modules will not register in Adagio Manager properly - users may experience Sign-On problems when trying to access data. The User Setup Maintenance function in AM is created to "pair" Adagio 3-digit UserID with Windows Login UserName. Password for the users must also be changed through AM Users Maintenace instead of Adagio Module

The second sentence in your response is not true. Users can see module icons when no data exists.

Please eMail the details of the User that is experiencing this behavior.
Admin account sees all of the Module Shortcuts for each of the companies but users should only see the shortcut for which their data exists.
When a brand new company is created but not yet populated with data in AM, the Admin will see it under Live Data, but none of the users will see any Icons for this company until data has been either created or uploaded.

I would like to see this, if you would allow us to shadow a session where this happens?

-Harj

Support:

Thanks for the clarifications. In response:

The confusion over drive Z is that we already had this drive for another purpose and I wasn't expecting Cloud Adagio to see it. I now understand the purpose of drive Z in Cloud Adagio so we will reconfigure our network accordingly.

You still haven't addressed my concern about restoring a single module (AR is corrupted and I only want to restore AR rather than the entire database).

"Users can see module icons when no data exists" I'll have to see if I can recreate this state within Cloud Adagio. It occurred when I incorrectly uploaded our database and it ended up in the wrong folder. User could then log in, see the module icons, but not access the data (as it was in the wrong folder). Now that the data is in the right folder the problem has gone away. Unfortunately I will not have time to recreate this in the near future as I'm going to be away next week.

Thanks for the clarifications. In response:

The confusion over drive Z is that we already had this drive for another purpose and I wasn't expecting Cloud Adagio to see it. I now understand the purpose of drive Z in Cloud Adagio so we will reconfigure our network accordingly.
Do you think a different drive letter would be a better choice? This would be a global setting for all users.
If the drive letter isn't mapped then Adagio Cloud will not see it. However, most users do have C: and that will be visible.

You still haven't addressed my concern about restoring a single module (AR is corrupted and I only want to restore AR rather than the entire database).
My apology for missing this. Shipping version of Adagio Manager will allow you this functionality - Ability to pick your backup and within that pick your module to restore. This will delete only the selected Module's data and replace it from the chosen backup.


"Users can see module icons when no data exists" I'll have to see if I can recreate this state within Cloud Adagio. It occurred when I incorrectly uploaded our database and it ended up in the wrong folder. User could then log in, see the module icons, but not access the data (as it was in the wrong folder). Now that the data is in the right folder the problem has gone away. Unfortunately I will not have time to recreate this in the near future as I'm going to be away next week.
That may have caused it.

Harj

Support

No matter what drive letter you choose, someone will have a problem with it. Z makes as much sense to me as any other letter.