Hi, Christine,

I've encountered this one other time. In that instance, the site's Adagio installation wasn't correctly set up. This could also be a rights issue. As Bruce suggests, the problem you're experiencing is one that would be best handled by your dealer as it is very difficult to fully diagnose over the forum.

Hello Christine,

This is usually caused by a corrupt download of the Crystal Support files. To get a new download, empty the Folder: where "x" is the drive letter your Adagio modules are installed on.

Then re-do the Ledger install. It will go out to the internet to get replacements of the deleted files.

To close this thread:

It turned out that some Adagio modules were installed to N:\ and some more recent ones to N:\Softrak. After Christine uninstalled all Adagio modules and reinstalled everything to N:\Softrak, Ledger printing is now working and even some smaller issues have been resolved.

Hi, Bruce,

Thank you for the follow up information and confirmation. The messed up install was what I expected at your site.

As well, one of Carol's sites that was receiving these same errors when trying to print in GL9.2A was found to have a defective w/s and the site is now replacing it.

With respect to Carol's site that was experiencing the issue with the CRRuntime ... msi file, they'd found that they had some network security that was blocking the file. While their issue isn't completely resolved yet that I know of, I do expect it to be shortly.

The CRRuntime... msi file issue - I ended up using the zipped file from Leigh to replace it and all is fine.

Hi, Carol,

Actually, that was what resolved the problem for this post: http://softrak.com/ubbthreads/ubbthreads.php/topics/44139#Post44139.

Bruce's problem and another's were resolved by cleaning up a very messy install. Your other site's problem is resolved by replacing the workstation as it was the only one exhibiting the problem and wouldn't even work for their network Administrator.

Thank you for trying to closing your problem posts.