Pete:

Is it possible that there are just enough detail lines on the occassional advice that the printing has to spill over to a second check? If this is the case, the second check should be marked VOID by the program (assuming you are using one of the default specifications or one derived from one of the defaults).

Hi Pete,

We haven't heard of this before where printing checks doesn't report any errors yet duplicate checks print out.

1) Is this for System Checks or Manual Checks?

2) Do either of the checks have 'VOID' printed on them? This would indicate that a check is paying more invoices then there is room on a single advice section. Thus only one of the two checks are 'live' and the other is voided.

3) If neither check page has 'VOID' in place of the check number and amount, did you receive any error messages?

4) Did all the checks print successfully? Did you click Yes to the question when the check run was complete?
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If the scenario was indeed that you are paying more invoices than can fit on one check then you have a couple of options.

- Shrink the size of the advice information in order to fit more details on one page. This would involve any or all of shrinking the advice header, detail and footer sections. Thus you can increase the 'Max details' number within the specification options.

- An even better option should you regularly pay a good number of invoices on one check is to use Additional Forms. Essentially this means printing the list of paid invoice on an additional page rather than directly on the check form. Substitute the Advice detail fields with a single label that prints 'See attached for payment information'. You will have to adjust the advice section heights. Then create an additional specification (advice only) that will print out the advice information. This can be sent to plain paper rather than check stock. So when you complete your check run and are asked to print additional forms, choose Yes and select that new Advice spec. Sent the print destination to a plain paper tray.

Hello Pete Drolet,

We'll need to see the data. It would be great if you have a backup from before the cheque run, so that we can go through the same steps as you to try and repeat the problem.

Do the checks show up twice on the Check Audit report? Do they show up in the Check Reconciliation? Are you paying these invoices in a system check run, or by creating a manual check batch?

Pete,

You mention that the problem has surfaced "recently." At the risk of asking the obvious, has anything else changed "recently?" (A new computer, a new server, new updates to Windows from Microsoft, etc.)

You might run the utility \softrak\system\chksys.exe on both the workstations and server (if there is one) to make sure that a Windows update did not turn opportunistic locking back on.

I had a client who reported this exact same problem (in another accounting program that will not be mentioned).

We tracked the problem down to a new clerk who was doing manual cheques and entering one invoice per entry in the manual cheque batch thinking that the program would then only print one cheque per vendor instead of one cheque per entry (each of which only had one invoice).