If an order has been deleted from the orders grid, is there any way of bringing it back (or finding out when the record was deleted and by whom)?

Thanks

Hi Mike

Bringing it back - no

Finding out who and when - print the Order Log under Reports | Order Reports | Order Log and key in the order number

You can prevent a group of users from deleting an order by modifying their Security Group - click on the Entry Template button and you will see the option on the Order tab.

Steve

Thanks Steve,

That helped. Unfortunately I couldn't sort by status which didn't matter in this case. But it pointed me to the correct table in Gridview (O/E Order Status Log) so I can now have a look at deleted orders for the last couple of years.. It would be nice if the user who performed the action was recorded. Security isn't an issue; just no one could remember deleting this one order. Once we were able to see the particulars - problem solved.

Hi Mike

If you need to see who the user is, put everyone on credit hold and force the user to "approve" an override to the credit status. The approver is stored in the Order Log.

Steve

I don't think I need to see who it is that badly. Putting everyone on credit hold seems a little drastic. Thanks for the suggestion though.