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#39266 - 11/19/13 09:10 AM Account Data not visible
Michael_Arbeau Offline
Adagio Buff

Registered: 12/09/10
Posts: 57
Loc: Sidney, BC Canada
Good morning,

I'm having difficulty with my Account Data in Financial Reporter not being visible. I've taken a screenshot regarding ...
https://www.dropbox.com/s/cwj1481nv30f99a/Adadio%20FX%20Account%20Data%20not%20visible.pdf

I cannot figure out "where" it is!
Hoping and thankful for any help regarding!

Mike

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#39269 - 11/19/13 09:27 AM Re: Account Data not visible [Re: Michael_Arbeau]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10498
Loc: Canada
View | Customize | Views | Account Data and click Reset.
_________________________
Andrew Bates

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#39272 - 11/19/13 09:32 AM Re: Account Data not visible [Re: Retired_Guy]
Michael_Arbeau Offline
Adagio Buff

Registered: 12/09/10
Posts: 57
Loc: Sidney, BC Canada
Hi Andrew!

I've tried that (and again just now), but it doesn't work. I can kinda see the screen flicker when I turn "Account Data" on/off, but it is nowhere to be seen :-(

Mike

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#39274 - 11/19/13 10:04 AM Re: Account Data not visible [Re: Michael_Arbeau]
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3511
Loc: Toronto ON, Canada
Michael:
Typically there are account numbers in column B. When you look at the formulas in the cells (ie. F12), do they refer to column B or column C?
_________________________
Bruce Gardner
ARX Business Solutions Inc.

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#39275 - 11/19/13 10:10 AM Re: Account Data not visible [Re: Bruce Gardner]
Michael_Arbeau Offline
Adagio Buff

Registered: 12/09/10
Posts: 57
Loc: Sidney, BC Canada
Hi Bruce,

The formulas refer to column c.

Mike

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#39277 - 11/19/13 11:51 AM Re: Account Data not visible [Re: Michael_Arbeau]
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3511
Loc: Toronto ON, Canada
What is the formula in cell F12? And do you have the Fiscal Period correct? If you use Departments, is the correct Department selected (or "Combined" instead of a single Department)?
_________________________
Bruce Gardner
ARX Business Solutions Inc.

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#39278 - 11/19/13 12:16 PM Re: Account Data not visible [Re: Bruce Gardner]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10498
Loc: Canada
Are we talking about the account numbers or the "Account Data" Pane under the View menu choice?
_________________________
Andrew Bates

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#39279 - 11/19/13 12:19 PM Re: Account Data not visible [Re: Bruce Gardner]
Michael Mulrooney Offline
Adagio Virtuoso

Registered: 02/07/02
Posts: 839
Loc: Vancouver, BC
In the registry, while NOT in the Financial Reporter, delete:
HKEY_CURRENT_USER\Software\Softrak Systems\Adagio FX Financial Reporter\State-Bar11

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#39281 - 11/19/13 12:23 PM Re: Account Data not visible [Re: Retired_Guy]
Michael_Arbeau Offline
Adagio Buff

Registered: 12/09/10
Posts: 57
Loc: Sidney, BC Canada
Yes, Andrew ... I think Bruce is misunderstanding my issue.
I've also had Andrew Peebles remote in to see what's up, but we cannot figure anything out regarding why the Account Data pane is not showing.

Mike

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#39282 - 11/19/13 12:24 PM Re: Account Data not visible [Re: Michael_Arbeau]
Retired_Guy Offline
Adagio Master

Registered: 03/16/99
Posts: 10498
Loc: Canada
I bet it's showing up on a second monitor that is not connected. Reset your Windows screen properties to make sure that it knows you are only connected to a single monitor.
_________________________
Andrew Bates

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