Good morning,

I'm having difficulty with my Account Data in Financial Reporter not being visible. I've taken a screenshot regarding ...
https://www.dropbox.com/s/cwj1481nv30f99a/Adadio%20FX%20Account%20Data%20not%20visible.pdf

I cannot figure out "where" it is!
Hoping and thankful for any help regarding!

Mike

View | Customize | Views | Account Data and click Reset.

Hi Andrew!

I've tried that (and again just now), but it doesn't work. I can kinda see the screen flicker when I turn "Account Data" on/off, but it is nowhere to be seen :-(

Mike

Michael:
Typically there are account numbers in column B. When you look at the formulas in the cells (ie. F12), do they refer to column B or column C?

Hi Bruce,

The formulas refer to column c.

Mike

What is the formula in cell F12? And do you have the Fiscal Period correct? If you use Departments, is the correct Department selected (or "Combined" instead of a single Department)?

Are we talking about the account numbers or the "Account Data" Pane under the View menu choice?

In the registry, while NOT in the Financial Reporter, delete:
HKEY_CURRENT_USER\Software\Softrak Systems\Adagio FX Financial Reporter\State-Bar11

Yes, Andrew ... I think Bruce is misunderstanding my issue.
I've also had Andrew Peebles remote in to see what's up, but we cannot figure anything out regarding why the Account Data pane is not showing.

Mike

I bet it's showing up on a second monitor that is not connected. Reset your Windows screen properties to make sure that it knows you are only connected to a single monitor.

:-) I do have two monitors, and we've scoured every inch of both ... also tried changing the resolution, among a dozen other things relating to how things show on the monitor(s), but nothing seems to work :-(
I've also had our IT guys remote in, and he can't figure anything out in regards to settings, etc either.

Did you follow Michael's recommendation to edit the Windows registry? This is where the position of View panels and other layout positioning is stored.

Also try using Maintain Financial Reports (Maintenance menu) to reset the settings, as this might not work if you open the Print Financial Reports from the Reports menu.

Thanks guys for the registry info ... I'm sorry, I'm not sure how to do that?

Ok, I found where to delete that out of the registry ... and it worked! Thank you so very much!

Michael A:

The most likely reason it disappear is because someone made it so narrow that for all intents and purposes, it disappears.

Softrak:

Andrew's suggestion to use the View Reset should have worked. I tested it and it did not.

Doug:

With the financial reporter program version 2.1.1.1867, dated 11/18/2011 that ships with the current release of FX 9.0B (2011.11.24), if I un-dock the View Account Data or any other view window and move it to a different monitor, and then use the View / Customize / Views / reset process, then the respective view window gets re-docked to the left of the financial reporter window. I did not see a problem with this, using Maintain Financial Reports.

Reset will restore the docking status of a View window, and also when multiple view windows are stacked vertically with a shrunken height, but it does not restore the window width. Perhaps this what you are referring to? I could not shrink a docked View window to a size so that it is invisible - the little 'X' button and enough of the window to display this is always displayed.

Because the display and positioning settings are stored in the Windows Registry, to be able to reset you require proper rights to the registry.