Hi,

I am trying to issue a credit note for a trade show booth. I've created an item and set the tax code to HST. When I enter the item into the credit note it doesn't calculate the HST and I am unable to change it manually. I've checked all my settings, changed the tax codes in both the item and customer and nothing works. If I switch it to the GST tax code, it works. Everything is set up the same.

Ideas welcome please.

Thanks

Hi Ryan,

Are you changing the Tax Group or the Tax Status to set HST? If tax doesn't get calculated, then something isn't defined properly on the tax table. Especially since tax does get calculated for a different tax group and status.

This may require the assistance of your Adagio consultant to determine what isn't correct.