Hello ttaniguchi,

Firstly, what version of Adagio Invoices are you running? Use Help | About to record the version number and release date.

Next, try printing a batch listing or other report (not an invoice) to make sure that Crystal reports is happy. The invoice designer uses different printing technology than the listing reports.

Run \Softrak\system\CHKSYS.EXE on your workstation to make sure that it is set up correctly.

Let us know the results and we'll tgrack down the problem.

Well the fact that Opportunistic Locking is still enabled on your machine will potentially set you up for data corruption. The 'easy' way to change this is by running the CHKSYS utility, but because you chose not to make the change (as noted in the log), you will have to do it manually by editing the registry. Do a search for Opportunistic Locking on this forum and you will likely find the correct keys.

The usual cause of clicking the Print button for a report and nothing happens is the existance of a newer Crystal Reports print engine that what Adagio is expecting. This would be due to installing another application that uses Crystal Reports, and that overwrote the file that Adagio requires. The solution is to put back the old file that Adagio wants.

The file name is CRPE32.DLL and belongs in the C:\windows\system(32) directory. You can get a 'backup' of the file Adagio requires from the X:\softrak\system\win32 directory, where X is the location where Adagio is installed. This might have a potential conflict with the other application, but in my experience very few reports use the features that the newer CRPE32.DLL provides.

Newer versions of Adagio load the CRPE32.DLL from a different location that C:\windows\system in order to avoid this conflict. You probably are not running a version that uses this.

Hello ttaniguchi,

Just to add to what Technical Support posted:

There has been a recent update to Invoices. The current release is (031223). This update contains new sample data that would allow you to check whether your problem is data related (although Tech Support is probably right about the newer Crystal print engine).

You should change the opportunistic locking settings ASAP.

Have you recently changed anything else about your computing environment? New Server? New workstation? New workstation OS?