I have tried to install the new PTF ARPTFP20031209 and the if gives me this message...

The file O:\SOFTRAK\CRWIN\crwin.exe is not a valid previous version and could not be upgraded.

How can I upgrade ?

Thanks

Andreas

Hi Andreas,

When a PTF for an Adagio product is installed, it looks at the file date and version of the currently installed program. If it finds something that it isn't expecting, such as an incorrect file date, then the message you received will be displayed.

To start with, what version of Receivables do you have installed? You can check this from the Help menu and About. To install this PTF, you need to have a version 6.8A of Adagio Receivables; it will not work with version 6.5A.

My guess from your records is that you do have 6.8A installed and that should be OK, but please verify this.

If the date of the main program file (crwin.exe) has changed from what it was when installed, then this will also prevent installation. What is the date of the file crwin.exe that you are using?

Are you aware if any special program files were sent to you to fix a specific problem? If so, then you may have a backup of the original crwin.exe that you could restore.

When installing this newest PTF, did you also just install any other upgrades for Receivables? It may be that you have to run the program once before the PTF install will recognize the version. This was a problem a few years ago that should be fixed, but give this a try just in case.

Hopefully one of these things should help; please post some more info regarding versions, file dates, etc should the install continue to fail.

Thanks for your reply,

I am using version 6.8A 030127, the date modified is 27012003, the date is 17112003...

What do I need to do, hopefully not re-install...

Thanks

ANDREAS

Hi Andreas,

Well the version of Adagio Receivables you quoted is the next-most current released version, (to the one you are trying to install), so that should be OK. That being the case, I suspect that something may not be quite right with the current crwin.exe you have in there, and will probably have to reinstall...

On the bright side, you only have to install once from your most current CD, then install the Dec 2003 PTF. There is no need to reinstall all versions an dall PTFs you may have received in the past.

Hello Again,

The CD i have is 6.8A, (010912), if install that and then the PTF is that fine ?

Thanks a million...

Andreas

And by the way, do i have to delete something, will it let me reinstall without problems...

thanks again

Andreas

Ok i did it, it went fine, no assistance needed. Asked for my new Licence already...

Thanks

Andreas