Hi Jacquie,
The Description field will not be cleared when you choose 'Clear fields'. This is to ensure that the description is always on the sheet, usually in column C.
Drag-and-drop from the Account Groups must be done to a blank sheet. It is not correct to drag an account group and select some fields, then re-perform the drag-and-drop while picking additional fields. The desired method is to click the checkboxes for all fields (including the description) at once. Clicking on the names won't select the field (unless you press the space bar on the highlighted field name). And only one account group can be dragged to a blank sheet.
If this isn't working the way you expect, could you describe the click-by-click steps you are taking and the results that are happening that you didn't want?
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Regards,
Softrak Tech Support