When we post an invoice for a particular customer the entry created is not going to the proper account set. In the customer profile, they are set to the control account "LOANS" which should debit account 1102. Instead the entry is debiting account 1100 which is the control account for "PROP". When we post the cash receipt against this invoice, the entry created is debit bank and credit 1102 which is the proper account for this client. Therefore each month we must do a journal entry between account 1100 and 1102 to correct the posting error. This is only happening for one customer. We have tried deleting the invoice from the archive in Adagio invoicing and recreating it but the posting error is still occuring. Your assistance would be appreciated.

Hello Vicki,

If this customer used to belong to the other control account set, you were on the right track.

If you restore an old archive invoice or restore an old invoice from History, the old control account will be stored on the document.

If you modify the Column editor for the batch entries, you can add H - Control Acct Set to the columns displayed. If the document still has the old control account set on it, just change the customer number in the Bill to and then change it back.