Here is a situation I don't know how to deal with...
A client's customers are mostly stores with a physical location. For 10% of the customers, the invoices go to a different address, the bill-to address. Right now, for those stores, the physical location is set up as a Contact/Ship-to address.
This is a big problem for the customer service staff. When they look up a customer's account, they want to see the store's physical location; it is just confusing for them to see the bill-to address, and even if they knew to look for an alternative address (which they might not), it is cumbersome to find it.
In Payables, this is handled beautifully with the Payee tab - when the fields are filled in, this alternate "pay-to" address appears automatically on checks.
What my client wants is something similar to what Payables has, where the address on the Customer tab is the physical location, and if a "billee" address is filled in on a separate tab, that address overrides the bill-to address on statements/orders/invoices.
The Contact/Ship-to table is useful for other reasons, but it just can't handle this situation.
What can I tell my client?
Thanks
Steve