We can not seem to reverse a prepayment amount set up in AP. That option button was greyed out.

We have an auto debit for a vendor payment set up. In the communication there was a slight error (transposed amount) between what was actually withdrawn and the amount recorded as a prepayment to be withdrawn in AP.

Can you reverse a prepayment? If "yes" what are the settings that need to be in place.

Thanks

Hi, Sherry,

Are you saying that the Payments, Check Reconciliation menu option is greyed out? If so, check with your Adagio System Administrator as your user group doesn't have access to the function.

Or, are you saying that, within Check Reconciliation, if you double click on the item the radio button for the Reverse option itself is greyed out? If so, then there has already been an invoice or documents applied to the prepayment and it cannot be reversed now.