Hello Suzanne

There could be a couple of explanations for this seemingly strange behaviour. There are no issues in our records regarding this, so i have some suggestions based on known instances of duplication occurring for no apparent reason.

First off, if you are sure that you did not inadvertently copy the batch of checks, then did anything else strange occur during the batch entry? For example, system crash or power surge/outage? This type of hardware/power problem can cause data problems, but often it causes data corruption as well.

The next thing is Opportunistic Locking or File Caching settings. From what I have read, this can be one of the most likely culprits for data duplication and/or missing transactions on a network, if these options are not properly configured, data corruption can and will occur as well.

If you are using Novell as the Server NOS, and your station is using a Novell Client, then File Caching must be set to = OFF on the station's Novell Client properties - advanced options tab.

If the Server is an NT NOS, then Opportunistic Locking must be DISABLED. If the workstations are running Windows NT, 2000 or XP, then Oplocks must be disabled on these stations as well.

The newer releases of Adagio have a utility that will check the Oplocks settings, and configure them correctly, if they are not already set, however - I don't know if you have these releases installed or if you are still using the older versions of Adagio. If you click on Help|About while in the Adagio Receivables module, it will tell you what version and (release) you have installed. If the release date (in brackets) is not dated 021125, then you should install the upgrade first. If you already have the current releases installed , here is how to do the check:

1. Exit out of Adagio completely.
2. Using Windows Explorer, go to the drive where Adagio is installed.
3. Open the Softrak\System folder.
4. Find the Chksys.exe file and double-click on it to start the system check. Make note of any messages or errors. If it asks you if you want to update your oplocks setting, say Yes.

NOTE: The Checksys will properly configure the oplocks. This will NOT correct already processed transactions that may have been affected by incorrect settings in the first place, but it will prevent a similar condition from occurring in future processing, should this have been the problem originally.

To manually check other areas on your network for problematic settings, you should contact your Dealer.

P.S. Did you know that in the electronic-communication world, using ALL CAPS is like shouting? Just thought you should know - of course, if this was your intent!?

Regards,

Hello again, Suzanne!

Yes, I would tend to agree that in frustration - all caps may have been appropriate! he he he

In any case, if you do not have the current version of Receivables installed, then you are using an older version of the Chksys.exe. The older version does not check for Opportunistic Locking settings. That is why I suggested to install the upgrade.

I sent an email to the Dealer listed in your file, but if he is away - he won't get it until he gets back.

If you need help with anything, please do not hesitate to contact us again.

Regards,