Just for the record. Re-installing ledger allowed her to get back into most of the modules. Exceptions were OE and PO, which reported dictionary errors. Re-installing them resolved their problems. Unsure as to the cause original cause. Perhaps something in the upgrade process from the day before went awry.

Bob - Is it possible that posting an IC Item in Toolkit from the Server could have caused this? When running Toolkit from the server, the back up takes about 1/2 hour and then posting takes another 20 to 30 minutes. I've tried running Toolkit from a workstation, as I'm sure it's intended, however, it usually will not complete. It is too labour intensive to run over the network. Therefore, I've always run Toolkit from the server and it's always been successful. Would this upgrade be any different?

This latest upgrade didn't make any changes to the way the Toolkit installs or processes data. New product versions are supported. I agree that Dakota Software installs are different from Softrak installs, but I'll see what I can do about remembering where it was last installed. The uninstall does remember this location. The signon to Adagio is separated from Adagio/Dakota apps. It looks at your user list and reviews the credentials. If it's directed to wrong location for your user list, you will get a signon failure. That location is stored with your data and is common to all Adagio and Dakota products.

For large datasets or a slow network, I would recommend that changes be made to local data. If your data is located on the server, then run the Toolkit from the server. You could copy your data to a workstation drive, but you have be careful about what you're doing. That procedure would involve copying data to the local drive, run the Toolkit installed on that workstation, make changes and then copy it back to your network drive. That's assuming you stop others from accessing your networked data, through this process. Otherwise, their data entry or posts would be lost. The Toolkit can take seconds or hours, depending on the volume of data, network throughput and speed of your PCs.

It sounds like you're back on track, but I thought I'd offer a few more suggestions.

It concerns me, when I hear that you're restoring your Adagio data. That should be done under supervision, because you could end up with a bigger problem. The backup could be incomplete or changes could have been made. At the very least, copy your existing data to some alternate safe location for future reference.

Your login is controlled by one data file and the actual list of users stored in another location. I'd recommend that you backup/copy ADSPROF.xxx from your data directory. You may need to refer to it at a future date.

In general, when you make a bunch of changes and something goes wrong, it’s hard to determine the culprit. There’s been a ton of upgrades lately and more to follow. Make sure that your Adagio products are all working nicely, before you make changes.

Don’t underestimate the value of an Adagio dealer. They’ve done this many times over many years. They will know what to install, where to install it, correct any issues and show you new stuff.

I'll do what I can to support your Toolkit issues.

Susan:

Just to let you know we have already done several install of ToolKit and Sales Anlaysis without issues.

Hi Bob,

Thanks for all the info. I'm sorry for assuming that Toolkit caused the problem. It's just that I know the system was working before I upgraded and ran Toolkit and nothing else ran after. I wish that I could identify the cause so that I could prevent it in the future, but based on all the information, it's seems that it may not have had anything to do with Toolkit at all.

I have had to back up and restore our data on a few occasions and I am always very careful to have back ups of my data when it was last working and a copy of the current problem data, before I start restoring anything. So no matter what, I can always revert back to the previous state and the state before that and so on. The worst part is that making copies of our data takes over an hour. Not a problem if I'm at home watching TV, but like watching paint dry when 15 people are standing around waiting to get on the system.

I looked at ADSPROF and it contains info that says, "Currency=I:\softrak\system, Task=I:\softrak\system". Everything looked okay, and I do have this backed up with the rest of my data every day, 3 times a day (once before day end, once in the evening after day end, and once more during the night on tape).

I don't recall ever having a signon problem and so I went into autopilot with restoring data because that has always saved us before. I called it wrong this time. The problem was with the installation of the programs, not the data. Don recognized this right away and could have saved us half a day of down time if I'd called him first and explained to him the problem. I do recognize the value in having a dealer and I will think twice next time about whether I really know what I'm doing or if I should call my dealer first!!

Thanks for all the support guys!!