I started working on a new computer on Friday that came installed with Windows 7. When I tried to print a cheque the alignment was off, there is information missing at the top and on the left side. I went to maintain specifications and tried to adjust the alignment but couldn't figure how to do it. I spoke with my Adagio representative and she said that I should install the same print driver that my colleague has installed on her computer. My IT guy says the driver that my colleague is using will not work because she is using Windows XP (32 bit) and I am using Windows 7 (64 bit). I have not had any problems printing anything else from Adagio or any other program on my computer. My IT guy made sure that the Language setting is the same as my colleague's computer and that the Advanced settings are for Normal (96 dpi). How do I fix this problem? I need to print cheques today.

thanks,

Vicky

Hi Vicky,

The new workstation may have a different Windows Regional Setting than the other workstations, and this can affect alignment of Adagio specs such as checks or statements or invoices.

Look for the Unicode language setting and it should be the same as all others, and more specifically the same as the station that created the form. Likely the problem is that this was set to 'English Canada' when it should be 'English US'. Changing this would affect the 'alignment' of the form - ie the field elements all print the correct size, but are moved up too far and also to far to the left.

I don't have Windows 7 so I cannot advise specifically where to find this. In Windows Vista, you would edit the Regional Settings and on the Administrative tab, choose the 'Change System Locale' button.

If the field elements are 'shrunk', then the problem is related to the Advance DPI setting being something other than Normal. Indeed Normal is the correct setting.

This is the exact same issue we are having. After moving to Windows 7, the checks are printing so that the top and left are cut off. Was there any resolution to this? We also need to print checks today!

Resolved:
Windows 7 Regional settings need to be changed
Control Panel > Region and Language
on main page change Format to English (United States)
In fourth tab "Adminiatrative" change the "Change system Locale" to English (United States)
restart

This resolves the checks being printed left and up.