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#2535 - 07/29/02 04:59 PM Re: Order Entry specifacations printing differently after being moved to history
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Adagio Action Team

Registered: 03/09/99
Posts: 11618
Loc: Vancouver, BC Canada
Hi Daniel

I cannot duplicate this by using our sample data. I am using the same invoice specification both when printing the first invoice from the 'active' invoice screen as I am when when I print the invoice once it has been moved to History.

All the Misc Charges are listed separately in both cases, and the two invoices are identical in every other way.

Perhaps, are you using (selecting) a totally different specification when printing invoices from History? The specification default is automatically pulled from the File - Options - Specifications area. Have you visited this area yet to define the preferred document for each type of printing requirement?

Do you have more than one specification with the same 'name' (as defined in the actual specification - 'File - Specification options - Title' area)? Since it is the 'Title' that is displayed when you select an invoice, perhaps you think you are selecting the correct one, when in fact, the 'twin' is being selected inadvertently.

Please test this out and get back to us if you are still having problems in this area.

Regards


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#2537 - 07/29/02 06:44 PM Re: Order Entry specifacations printing differently after being moved to history
Softrak Support Online   happy

Adagio Action Team

Registered: 03/09/99
Posts: 11618
Loc: Vancouver, BC Canada
Hi Daniel,

A few more things to check:

1) Are your Misc charges attached to a specific Price List Code, or is this code blank when entering order details?

2) Are the Misc charges defined as 'Detail' or 'Total only'? This is on the Misc charge itself and certainly would affect how they print.

3) Are your items (IC or OE) defined with a single segment or multiple segments? We found and fixed an issue regarding printing misc charges and items with single segments, though quite different than what you have run into. The version you quoted in your posting does not have this fix - please talk to your dealer about getting it as it has not yet been incorporated into an official PTF. Also note that this doesn't fix documents already posted, but only those posted after installing the fix.

Regards,


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