Whenever I print an invoice in Adagio Invoicing, it says the invoice is still "open", not "printed", so I have to re-print in order to post the batch...we looked in the profile, but can't see anything in there that would cause this to happen. Any suggestions????

What version of Adagio Invoices are you using?

When a printed invoices is edited, this resets the print status back to Open for audit purposes. Ensure that invoices have not been re-edited. Perhaps check that no-one was in the batch when another user printed the invoices - the program doesn't allow this but it's something to check.

The only option in the Invoices company profile that would affect this is 'Post invoices without printing', which is likely not enabled at your site, and perhaps not desirable to enable.

It is version 9.0A
The invoices have not beed edited...it happens the first time that I create the invoice. When I print it, it still shows as "open" instead of "printed"
Post without printing is not enabled

Hi, Nell,

We need to be able to try to duplicate this behaviour here. What kind of detail can you provide regarding exactly what steps (keystrokes/clicks) you are doing when this happens? For example:

- are you printing each invoice from within the invoice, within the batch or printing all invoices in the batch from the batch window
- are you clicking Print, using Alt/p, accidentally using Ctrl/p, tabbing to Print and hitting Enter
- are you selecting the spec from the dropdown, using whatever spec displays, is it the customer or other specified spec, do you click on
- and so on.

The more detail you can provide the better chance we'll have of duplicating it.

Thanks,

I am printing each invoice within the invoice, not the batch.

I sometimes use atl/p and sometimes just click on Print.

I am using a costomer specified spec, so I do not use the drop down.

I confirm that the invoice was printed OK

Having trouble duplicating this.

The first time you print, is it possible you are using the Preview button first and then clicking on the Printer icon from there to print a hardcopy? If so, the status will always remain Open.

If you are printing using the Print button on the print window but have changed your Print Destination Options to 'Screen', the invoice's status will also remain Open -- unless, within the Company Profile on the Print/Post tab, you have turned on the 'Mark printed to screen as printed?'.