You are correct to re-install Sales Analysis after having installed a ptf for OE, and the older 990626 release of SA is compatible with OE6.5A (000704 is the currently shipping release) so there should not be a problem when you re-install it.

Are you sure you are re-installing from the correct version diskette of Sales Analysis? I am not aware of any problems surrounding this.

Perhaps the re-install did not complete successfully, or maybe you do not have sufficient network rights if re-installing onto a Server?

Regards

Apart from the OE ptf, was any other ACCPAC module (or 3rd Party app) installed that was not there before?

Have you always used SA with OE, or was it used possibly just with Quik Invoice Plus prior to this? If using SA with QIP originally, then installing OE - it is not enough to just re-install SA to have it work with OE now - there are specific steps you must follow to allow SA to work with OE now. You can ignore this if this is not the case, however - if you need more information on this, let us know.

Prior to installing the OE ptf, had you completed the Day End in OE, printed and cleared the Audit Lists, then retrieved the associated data into SA to complete the cycle? It is recommended that this is done prior to making any modifications to either program - or problems could result such as this - as there is still data waiting to be retrieved from the prior (unupdated) OE data.

Do you retain OE History? If so, you can try retrieving OE data using the 'Scan' option, rather than the 'Retrieve' option? Let us know if this is successful.

Do you have a backup of your SA data prior to installing the OE ptf?

Keep us updated.

Regards,