Here are some things to check:

1. In the Receivables Company Profile - System Options, what do you have selected for 'Clear transaction detail by'? Period End or Billing Cycle?

Period End, as it suggests, will clear transaction detail during the Period End processing function (but you still must choose the correct 'Transaction clearing date'. If the wrong date is chosen here, it will affect what paid transactions get cleared.

Billing Cycle clears paid transactions when Statements are printed. If you have this option toggled, you will get a prompt after the statements have printed asking you if the statements have printed correctly. If you choose Yes, it will clear all paid transactions in the ranges you have specified in the Print Statements/Letters print options screen.

2. When you chose the Period End function, what options did you check? You can edit the default 'Transaction clearing date' if it is not the correct date, you can check the 'Clear batch status information' and you can check the 'Clear customer history up to...' option.

There is an issue reported whereby if you choose the 'Clear batch status information' the paid transactions will NOT get cleared.

If this is what happened, there are a couple of options for you:

1. You could restore the files from a backup made just prior to running the Period End, then redo the PE but this time do NOT select the Clear batch status information.

2. If you do not have a good backup, make one now, then rerun the PE as suggested in option 1.

This should clear all paid transactions.

As I indicated, R&D is aware of this issue, and will be implementing a fix in a future release or ptf.

If you have any further questions, please do not hesitate to let us know. If you could also post another reponse here to let us know if this was the problem, it would be appreciated.

Thanks!