When receiving against a PO, we notice that periodically the total of the document amount on the detail page tab is not carried over correctly to the "Total" page tab in the base and total payable boxes. The detail page totals all the receipts and we match it against our invoice. But when we go to the Total tab to put in invoice date, number, terms, etc. it has not carried the total over correctly. If we go back to the detail tab, and then return to the total tab, it fixes itself. Is this a bug, or are we inadvertently doing something.

Hmm - sounds like a bug to me! What version of POA are you running (see Help | About)? Is the behavior repeatable?

Hi,

Can you also tell us if you use multiple vendors on orders? If so, totals will change in those areas depending on which vendor's record is highlighted on the Totals tab in the Vendors on this Document grid.

If this is something else, are you able to provide more specific detail about when this does occur? And, as Andrew asks, also provide the version and release date (6 chars in parentheses to right of version code) of PO you are using?

We are using 8.1A 091029. The behavior is not repeatable as far as I can tell. It seems to have started happening after this last release. It has happened about once a week and we do about 100 receipts a week. The next time it happens I've asked the person doing the receipts to cancel the receipt before posting, exit that receipt, and then go back in and try again to see if it does it again.

No, we're not using multiple vendors when this occurs. The last time it occurred there was only one item on one line received for $25.00. It brought over $111.00 to the total page.

Okay, thanks for the update.

Have you done a backup and run a data integrity check on the data and rebuilt any errors?

Troubleshooting random problems can be very difficult. We need to be able to gather as much information as possible to try to replicate the problem here also.

If/when it happens again, would you ask the user to pause and write down everything they can about what they just did. For example, did they:

- make any changes (if so what) to the receipt header tab
- click or Alt/i the Receive all button, or
- edit the line item and enter the qty received
- was it a full or partial receipt
- did they entere a delivery note or invoice on the totals tab.

Information like this. We need to know as much as possible.

- exactly when in the whole process do they go to the totals tab and see the incorrect information?