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#21273 - 03/05/10 08:45 AM POA - *Confused*
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
I open receipt 1, combined it with another receipt, deleted the lines I didn't want and posted it to invoice. I can still open receipt 1 and print it. It shows the line that's invoiced in red and the other lines in black.

I did the same thing with receipt 2, combined it with another receipt, deleted the lines I didn't want and posted it to invoice. When I try to open receipt 2 it says, "There are no unadjusted delivery notes on this receipt". I can't print it because it says there is no data. It shows the lines that are not invoiced in red and the invoiced line in black.

What did I do wrong?
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#21280 - 03/05/10 12:46 PM Re: POA - *Confused* [Re: SusanTennier]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11557
Loc: Vancouver, BC Canada
Hi, Susan,

I don't know. The steps you've given sound correct.

Are you unable to print the receipt from the grid and from within Documents?

I have a receipt with the same circumstances as you but I am able to print it from both locations.

Is integrity clean?

If you want to invoice those items that have an Inv Status of Del, delete the items that have been invoiced and invoice the items that have an Inv Status of Del. If there's a charge that you don't want to invoice, you can edit it and make the extended price 0.00. When next you edit the receipt all items will be in black. After, does it also allow you to print?
_________________________
Regards,
Softrak Tech Support

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#21281 - 03/06/10 05:44 AM Re: POA - *Confused* [Re: Softrak Support]
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
In this case it's a negative receipt so I'm trying to print from Reports/Purchase Order-Receipts-Return List/Receipt and enter the RC number in the Receipt Number to and from range.

Anyway, do you know why the items on any Receipt would ever have the items with Invoice Status "Del" in Red and the items with the Invoice Status "Inv" in Black? This is the opposite of what it should be.

I can still open these receipts and post invoices on the items that have the Invoice Status "Del" so this so it's not a big problem. I just thought someone might be able to shed some light on why this occurs from time to time. As far as I understand it the uninvoiced items with the Invoice Status "del" should black because they are incomplete and the invoiced items with the Invoice Status "Inv" should be red because they are complete.
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#21283 - 03/08/10 07:35 AM Re: POA - *Confused* [Re: SusanTennier]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11557
Loc: Vancouver, BC Canada
Hi, Susan,

Somethink at the time caused an InvError and the items in red are reflecting this.

If you look at the colour legend on the right side of the receipt Details tab, you'll see this.
_________________________
Regards,
Softrak Tech Support

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