Hi again,

We tried to run chksys, but when logged into the server as the user thru a terminal session, the chksys cannot be run while browsing thru the mapped drive (I: is mapped to our accounting software, the softrak folder etc), it gives an error of “you do not have the appropriate permissions to access the item”. However, when we browse using My Computer and not the mapped drive, chksys does run and we get this report…

STATUS OF COMMON ADAGIO FOLDERS ===

C:\WINDOWS\system32 --- ** Folder is not writeable.

C:\Documents and Settings\fverhagen\WINDOWS\CRYSTAL --- ** Folder doesn't exist.

I:\qrasp --- Read/Write Status is OK for this folder.

E:\finance\ACCOUN~1\SOFTRAK\system --- Read/Write Status is OK for this folder.

E:\finance\ACCOUN~1\SOFTRAK\dict --- Read/Write Status is OK for this folder.

E:\finance\ACCOUN~1\SOFTRAK\system --- Read/Write Status is OK for this folder.

=== STATUS OF ADAGIO RECENTLY USED DATA FOLDERS ===

AL: i:\data\society prior years\gl\gl_2006-2007 --- Read/Write Status is OK for this folder.

AL: i:\data\society prior years\gl\gl_2005-2006 --- Read/Write Status is OK for this folder.

AL: i:\data\society prior years\gl\gl_2004-2005 --- Read/Write Status is OK for this folder.

AL: i:\data\johnson street prior years\gl_2006-2007 --- Read/Write Status is OK for this folder.

AL: i:\data\johnson street prior years\gl_2005-2006 --- Read/Write Status is OK for this folder.

AL: i:\data\accountg\johnson st partnership --- Read/Write Status is OK for this folder.

AL: i:\data\accountg\victoria cool aid society --- Read/Write Status is OK for this folder.

AP: i:\data\society prior years\2008 --- Read/Write Status is OK for this folder.

AP: i:\data\society prior years\ap\ap-2006_2007 --- Read/Write Status is OK for this folder.

AP: i:\data\johnson street prior years\ap-2006_2007 --- Read/Write Status is OK for this folder.

AP: i:\data\johnson street prior years\ap-2005_2006 --- Read/Write Status is OK for this folder.

AP: i:\data\society prior years\ap\ap-2005_2006 --- Read/Write Status is OK for this folder.

CR: i:\softrak\crwin\samdata --- Read/Write Status is OK for this folder.

=== STATUS OF ADAGIO "EZTASKS" FOLDERS ===

i:\softrak\system --- Read/Write Status is OK for this folder.

=== STATUS OF ADAGIO "CURRENCY" FOLDERS ===

i:\softrak\system --- Read/Write Status is OK for this folder.

We then ran the chksys for the user who is able to access remotely and noticed that that C:\\WINDOWS\system32 folder for them indicated that read/write status is OK. While logged into the remote desktop session as the new user, we then went to the system32 folder and in security we created a new user for this individual with full access to the folder. When we re-run chksys for this new user, we get the following:

=== STATUS OF COMMON ADAGIO FOLDERS ===

C:\WINDOWS\system32 --- Read/Write Status is OK for this folder.

All other statuses were the same as the first report.

The permissions in system32 of the successful user and the new user now appear to be the same and the chksys results are the same, however when we try to run Adagio remotely while logged in as the new user, we still get the "unable to load registration dll" error message. So we've changed the permissions and given the new user full access to system32 (which is more than the successful user has) but still cannot access Adagio via their remote connection.

Not sure where to go from here. We appreciate all the help and suggestions and if anyone has anything else to recommend we will certainly try it!

Thanks,
Tanja (and Ed)

Hi Pete,

We do not have any type of internet security product installed. And our IT guy doesn't think it has to do with the FW or AV as I can successfully login remotely to Adagio on the same computer that our new user cannot.

Thanks for the thoughts though.
Tanja