We have a problem with an order in OE. One line in a multi line order has been cancelled by our customer. Part of the order has been shipped, plus there were a few back ordered items. The item cancelled was on back order. Since part of the order had been shipped already, I was not able to delete this line item, as we do not have that toggle switched on in Profile. It was my plan to go into Profile once the end of the day hit, and everyone was out of the system, turn on the toggle to "edit an invoiced order" then delete the line item, then switch the toggle back off.

Unfortunately, in the meantime, someone went into this order, probably looking to "fix" the problem. Before they went in, the item had quantity 1 on order, zero shipped, and 1 back ordered. Instead of zeroing out the "ordered" quantity, they zeroed out the "back ordered" quantity. Now I am not able to delete the line at all, even with the toggle turned on...I guess it is effectively "shipped" now, since the shipped and the back ordered amount are in agreement at zero. This leaves me with the item showing up on all my reorder reports as requiring to be ordered.

Short of deleting this entire order, is there any way to get rid of this line item?

Thanks very much.

Barb

Hi Barb,

Indeed if an item has zero qty shipped and zero qty backordered, Adagio OrderEntry considers this detail 'Completed' and it cannot be deleted or modified, as 'outstanding' items can be. But if you have a custom report that reads the 'qty ordered' field, you are correct that this detail will still appear on the reports.

My first thought is to modify your re-order reports to not select 'completed' details. There is a field 'Complete?' within the order entry detail table that can be used as a filter, and you would want to select only those items with a value of False.

As you cannot delete completed details, if modifying the re-order reports is not a possibility, then your only recourse to having the item not appear on your report is to delete and re-enter the order.

(Or have your data edited with GridView Read/Write to change the qty value from 1 to 0, but that might have other implications. Talk to your Adagio consultant about this, and some sort of charge to make this edit would likely apply).