The logs are cleared by every run of the integrity check. You will only be able to find our if you made a backup after the DiC on those days and still have it around.

The DIC can only add or delete info and "orders" don't have an accounting impact. Surely your customers would have mentioned a short-ship?

We lost all of our Customer Alerts again! Thankfully I knew to look to see if they were wiped out this time when DataCare reported errors. Sure enought, the Alerts are gone. I'll import from yesterdays back up since todays data had some problem with the alerts.

Also, we're still dealing with the same problem that DataCare Automatically rebuilds our data when it is run from a Scheduled Task even though we've set it up not to do so.

Oh just realized.. I guess we can't import Customer Alerts. We'll have to print a report and add each manually again. :-(


Adagio Receivables: File Integrity

Customer Alerts ... 1 error(s) found ........................................... FAILED

Summary

File Integrity ... 1 error(s) found ............................................ FAILED

Finshed at: 2010.01.06 18:48

Data Repair Phase

Rebuilding Customer Alerts ... Done

Finished rebuilding integrity errors.
Please repeat Data Integrity Check.

This may not solve the issue with DataCare automatically rebuilding, but I suggest downloading the most recent System Updater and get the current database interface. It may be that the rebuild to the Alert file didn't wipe out the records but instead did not set the correct file ownership.

What is the current file version of your \softrak\system\ADS32.DLL file?

File Version is: 1.12.54.2609

The date of the file is: Nov 6, 2009

If you have a backup of your data before the Rebuild I am sure we could get back your Customer Alerts.
Put the data at:
www.softrak.com/dbr
and Email me.
If you decide to go this route do not add any new Alerts

I ran the system updater but still no alerts. The system updater pdf says:

"If you converted your data before installing the updater, and even if you have not encountered the any of the above errors, you
should also adjust the permissions on your data folder to avoid possible future problems. If you install the updater before converting your data you do not need to adjust permissions."

What data conversion is this referring to?

Payables 81B. But in reality refers to any process that creates index files, which could include rebuilding integrity errors.

Running the system updater would not fix the problem, but potentially prevent the problem from happening again.

Okay, well I followed the instructions to adjust the permissions as the updater pdf said to.

However this part is still puzzling me:

Interestingly, when I run a Gridview report on my live data with the "AR Customer Alert Messages", the alerts are there. Many are there twice. Maybe they are there twice because of the last time we re-entered them all? If the alerts are there in Gridview, why can't I see them in AR?

Hi Michael,

Thanks for the offer to help.. it sounds like a good idea except that we cannot go without our system today while we wait for yesterdays data to be repaired. We have to keep going.

I will look for a reply today to my last question about why the Alerts are still appearing in Gridview "AR Customer Alert Messages" while they are missing from AR.

Hi Susan,

Could you send us the AR data please? We can probably get the alerts back and send them to you. You'll just have to add back any new alerts from today.