Okay, the subject really should be Payables.

We entered an invoice into AP (Version 8.1A) back in June. Amount is $5460.00

It was partially paid on July 22, paid amount of $2730.00, which left a balance of $2730.00

We are trying to pay the balance off now, and a message pops up which reads: "Applied amount cannot be greater than the maximum payment". When we print out the listing for this batch, this cheque has a warning on it "Warning (X): Amount applied greater than maximum payment payable".

So far we have not tried to post this batch, but need to now, since today is month end!

Any suggestions? Thanks very much.

You've probably set the "maximum payment amount" to $0.00 under "payment control". Edit the transaction under "payment control" and see.

Well, that worked fine! I don't know who in blazes put that in there, of course no one admits to it. It could not have been set up that way when the first payment was done back in June!!

Thanks for solving the problem! You're wonderful.

Barb

Barb:

Just to let you know that it is unlikely that anyone changed the maximum payment in Payment Control. When a partial payment is made, it appears that the Maximum Payment is changed by the system to zero. It has happened to me on a number of occasions and just tried it again using sample data. This is something that Softrak needs to look into. If you are making another partial payment, you will need to go to the Payment Control and increase the maximum payment until the issue has been resolved.

Yes, when a partial payment is applied to an invoice, this resets the maximum payment for the particular invoice to zero. This was intentially designed in the program, because if an invoice is not fully paid that typically means that there is something about the invoice that requires attention and that you don't accidentally pay the remainder until you are ready to.

So whenever the message 'Applied amount cannot be greater than the maximum payment' appears for payments, it means that the maximum payment on the invoice requires adjustment - usually increased to the desired amount to pay.