This has happened twice. Wondering if you have any idea why.

We entered an invoice ($850.00) for payment to vendor 6120. On the pre check register, the entry is correct. We also entered an invoice ($157.61) for payment to vendor 6020.

The checks printed correctly. But the check register showed the payment of $1007.61 (850+157.61) to vendor 6020 and nothing to vendor 6120.

In the vendor files, the invoices are shown correctly paid, but with the same check number.

Any ideas? Thanks!

Hi Eloise

Duplicate check numbers are permitted, even to the same vendor, but shouldn't occur in the same check run, assuming you printed the checks using Print/Post Checks and Advices and not the Manual Check function. So that is odd. And it is definitely odd that the check register combined the two payments onto one vendor.

By chance, did you say No when asked if the checks printed OK, and then reprint one or more, or did you say Yes?

Definitely make a backup and perform Data Integrity Check on your AP data. There may be some data corruption. Click on Rebuild if any errors are found.

Also, what version and version and release date of AP are you using - the latest is AP 8.1A (080821)? If it is not this version, there is no reason not to upgrade.

Steve

If this is a multi-user site then you have the classic symptoms of Opportunistic Locking being enabled when it should be disabled. To check and disable Opportunistic Locking run x:\softrak\system\chksys.exe (where X is your server drive).

If not then it could be something as simple as installing a missing service pack.

You will also likley have data corruption which must be fixed. If Steve's instructions find errors that require an expert to fix then you should contact your Adagio dealer for assistance. If Rebuild is able to fix the error you should alway rerun it until it checks without finding any errors.

Even if data integrity is clean you will have problems with your data that must be addressed (checks posted to the wrong vendor). Again assistance from your dealer would help you resolve these quickly.

Thanks for your input - we are using 080821 version.
I will do the Data Integrity check and rebuild if necessary.